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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They allowed me to book then no one came to the front desk I had to call customer service. Just to be switched to separate location then have to drive there which was inconvenient more so because I Ubered from the airport so I had to Uber there which was more money I had to pay.
Business response:
Dear Mina, We apologize for any inconvenience caused by your booking and the subsequent transfer to another location. Smooth check-in processes are essential, and we regret any shortcomings in this instance. Your feedback is valuable, and we will take steps to prevent similar occurrences in the future. Your satisfaction is our priority, and we are committed to enhancing our services for a more seamless experience. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management
No room for us when we arrived!
Business response:
Dear Amanda, Thank you for the review. We apologize for any inconvenience you experienced upon arrival and regret we could not accommodate you during this time. Your satisfaction is important to us. Please accept our apologies for the oversight. We appreciate your understanding. If you choose to stay with us again, we'll do our best to ensure a seamless and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
I've stayed in numerous extended stays all-over the country. This one was horrible. Room not very clean. Old furniture and carpet. Door wouldnt completely lock. I waited 20 min to be checked in because no one was at the desk. Hotel is severly understaffed. Hallway smelled like weed.
Business response:
Dear Angela, Thank you for staying with us and sharing your review. We apologize for your subpar experience. Cleanliness, security, and prompt service are priorities for us, and we regret any inconvenience. Your feedback is crucial, and we'll address these issues promptly with the appropriate individuals to ensure a better experience for our guests. We appreciate your understanding and hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Check in took WAY too long. The clerk was trying to change someone else's room, but kept locking herself out. The hotel needs updates. I'm not happy with my stay- when I finally got in my room, I had to go back to the front desk because there was no soap or hand towels left in my room. That's only 1 of the reasons I'm displeased. I plan on sending the property an email.
Business response:
Dear Briana, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait and your concerns with your room. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
DILAPIDATED, FILTHY, DECREPIT & DIRTY This was not an experience, it was a nightmare. To begin the hotel had its entrance door locked. I had to wait between the outside and the door to enter the lobby for 15 minutes. Affixed-to-wall was a dirty, greasy landline phone that I had to call management to unlock the door; the manager came in pajamas and a head scarf (how unprofessional). It was either that or wait outside with people smoking everything imaginable. Once I entered the lobby the property smelled of every food from ar... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We're truly sorry to learn about the challenges you faced during your recent stay. Your detailed description is concerning, and we apologize for the inconvenience and discomfort you experienced. Please know that this is not reflective of our usual standards, and we take your comments seriously. Our team will address the issues you've raised to ensure improvements are made and enhance our guest experience moving forward. We hope you'll consider giving u... read more
The Front Desk staff (WHEN THEY WERE THERE) was friendly, Desk staf are NOT there 10pm to 10am. There was a Fire Alarm (false alarm thank God) about 11:45pm. THEN the couple in the room next to ours ( we were in Room 231) had a HUGE VERY LOUD fight about 2am for over an hour. We were frightened and very upxet. It was just the WORST - THE WORST - stay ever in more than 30 years of travelling. I will NEVER, NEVER stay in another Extended Stay anywhere - ANY WHERE.
Business response:
Dear Ruth, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give y... read more
Dog poop all around the property especially in the back. Rooms are not cleaned and replenished as they should be and the of dog urine hits you in the face in some units.
Business response:
Dear isadora, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.