Extended Stay America Select Suites - Columbia - Gateway Drive

Briana 

on Expedia

a year ago

Check in took WAY too long. The clerk was trying to change someone else's room, but kept locking herself out. The hotel needs updates. I'm not happy with my stay- when I finally got in my room, I had to go back to the front desk because there was no soap or hand towels left in my room. That's only 1 of the reasons I'm displeased. I plan on sending the property an email. 

Anonymous 

on Expedia

a year ago

DILAPIDATED, FILTHY, DECREPIT & DIRTY This was not an experience, it was a nightmare. To begin the hotel had its entrance door locked. I had to wait between the outside and the door to enter the lobby for 15 minutes. Affixed-to-wall was a dirty, greasy landline phone that I had to call management to unlock the door; the manager came in pajamas and a head scarf (how unprofessional). It was either that or wait outside with people smoking everything imaginable. Once I entered the lobby the property smelled of every food from ar... read more

Ruth 

on Expedia

a year ago

The Front Desk staff (WHEN THEY WERE THERE) was friendly, Desk staf are NOT there 10pm to 10am. There was a Fire Alarm (false alarm thank God) about 11:45pm. THEN the couple in the room next to ours ( we were in Room 231) had a HUGE VERY LOUD fight about 2am for over an hour. We were frightened and very upxet. It was just the WORST - THE WORST - stay ever in more than 30 years of travelling. I will NEVER, NEVER stay in another Extended Stay anywhere - ANY WHERE. 

isadora 

on Expedia

a year ago

Dog poop all around the property especially in the back. Rooms are not cleaned and replenished as they should be and the of dog urine hits you in the face in some units. 

Jennifer 

on Expedia

a year ago

Room smelled heavily like smoke. Sheets smelled unclean. The property was unkept. 

Berford 

on Expedia

a year ago

It took three tries to get a decent room. The first room smelled of smoke. The second one had dirty sheets and the lock didn’t work properly. However, the final room was updated and clean. It was after 9 pm when I arrived from the airport. Otherwise, I would have left. The gentleman at the front desk was very kind.