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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled heavily like smoke. Sheets smelled unclean. The property was unkept.
Business response:
Dear Jennifer, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely, Hotel Management
It took three tries to get a decent room. The first room smelled of smoke. The second one had dirty sheets and the lock didn’t work properly. However, the final room was updated and clean. It was after 9 pm when I arrived from the airport. Otherwise, I would have left. The gentleman at the front desk was very kind.
Business response:
Dear Berford, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. As you mentioned that you liked our front desk staff, we request you give us another opportunity to show you the e... read more
Roaches/bedbugs in bed. Sink faucet was not secured. Stains on bed sheets. Paper thin walls/ceilings.
Business response:
Dear Dakota, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Pretty bad Smells like cigarettes and fried food. It’s loud all night long. People are stomping all night and slamming their doors. Kids running in the hall ways until midnight. The desk attendant that we had to call to check us in was nice and the guy who checked me out in the AM was quick and efficient. We had no towels or soap in our room and we called for them but couldn’t not get any because there was no staff on.
Business response:
Dear Jennifer, We appreciate your feedback and sincerely apologize for the issues you encountered during your stay. The concerns you've raised do not align with our usual standards, and we are making every effort to resolve these matters promptly. We will continue striving to ensure a more peaceful and pleasing environment for our guests. Thank you for choosing us, and we hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management
Bedsheets were full with long, black hair, none of the amenities promised with the room were present. No coffee pot no iron no hairdryer. Bed set up for the hide a bed was absent. No grab and go Breakfast was available. Very difficult to contact staff.
Business response:
Dear Joe, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. Also, we regret the unavailability of a grab-and-go breakfast and the inconvenience caused by the difficulty in reaching our staff. We understand the importance of providing an exceptional experience to our guests, and we regret that we fell short of your expectations. Thank you for bringing this matter to our attention, and we assure y... read more
Terrible room amenities! They only provide two bath towers and two wash clothes (no hand towel!!) for two people for weekly stay! If you need new towel, you need to pay. There's full kitchen, but no dinnerware or cookware. You have to buy plates, bowls, silverware for $20 and a few pieces of cookware for $60 if you want to cook and eat in the room! Worst of all, they don't even provide iron and ironing board!!! If you're a traveler, stay away from this place!
Business response:
Dear Guest, Thank you for your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-impro... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.