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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was wonderful and accommodating. Expedia did not send over the proper reservation and a double bed room was not available. I booked a double bed with a sofa bed as I had two adults and three kids with me.
Better way to Manage Deposits My $100.00 deposit for Amenities was processed. I now have a $100.0” charge on my Master Card. I called to speak to a Manager at this Hotel , but was instructed to call back on Monday to have this matter resolved. The ironic truth is that, I didn’t use this service, yet I was charged
Business response:
Michael, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Good for families and clean. Quiet and nice area to stay at.
Business response:
Thank you for being a guest at Extended Stay America and for recommending us. We are delighted to know we were able to deliver a clean and quiet stay at our well-maintained property. We invite you to revisit us soon. Sincerely, Hotel Management
Could have been better My stay was short and not so sweet. When I arrived we had to wait over an hour after check in to get into the room. Most beds at the hotel were not being freshened up because the lady claim she’s the only 1 working. Next day I check out but needed to extended and we were put into the same room, but they didn’t clean it or give new linen. Lazy.
Business response:
Thank you for reviewing your stay. We never want to disappoint you, so we apologize for the issues you experienced. We apologize for the concerns you had with your room. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Room was very spacious and met all our needs. The exterior hallway and elevator were a bit grimy but the room overall was good. Had a hard time getting clean towels but next time I’ll just pack my own. Would stay again but would come more prepared. Ashley at check in was the star!
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from Ashley. We will share your compliments with her. We appreciate yor feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Finally a hotel that truly understands the concept of "hospitality".
Business response:
We are glad to see your heartwarming review of Extended Stay America. Hospitality is what we do best, and we appreciate you acknowledging our efforts. We will certainly relay your comments to our team. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Had really great time because of the wonderful staff and management.
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
If you need a place to lay your head & take a shower it’s fine, but extra linens for couch bed weren’t available, hair dryer didn’t work, pool pump wasn’t working, whole first floor was full of weed smokers, treadmill didn’t work, tiny elevator, &&&& nobody could find a room from our team but I could see several vacant rooms available even after asking if there were any extra rooms. Oh & the side door where we parked wouldn’t open even with our key card. But overall if you need to sleep and wash it’s fine
Business response:
Amy, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 3.7 star rating with 828 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.