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Extended Stay America Select Suites - Dayton - Miamisburg
- Hotels
- Dayton, OH
About this business
Location details
3787 Summit Glen Dr, Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Accused of stealing The hotel was wonderful loved it but I was really disappointed when I got a call being accused of stealing when I fact I took all the bedding and towels and put them in pillow cases and cleaned the room making it easy on housekeeping because I was a Hilton GM for. Over 20 years . Instead of checking they right away called telling me the police would be involved when I took nothing I could have left the room messy. I was so disappointed and couldn’t believe such accusations. I will never return or recommen... read more
Business response:
Dear Brandy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The hotel was overbooked so we had no place to stay. Slept in our car in a strange location because although I received a voicemail, the hotel made no offer to help us find another hotel. Additionally, no voucher or credit and I was told that my credit card was charged. Not happy right now.
Business response:
Dear Austin, We are sorry for the inconvenience caused on your arrival and any confusion with your room reservation and payment. Please allow us to recheck with the concerned team, as this differs from what we expect our guests to leave with. Giving a clean and comfortable atmosphere is our priority, and we regret that this was not your experience. Also, feel free to reach out to the front desk team for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a ... read more
Without actual pictures in Expedia, I went by description and some photos I saw through google. This place was stark, barebones and not a welcoming look or lobby. The location was down a large hill where garbage and discarded furniture set. Barbour’s room.
Business response:
Dear Ronald, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you want a more modern experience. We will gladly share your valuable feedback appropriately for our plans. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
would not be back first put me in a room that somebody was already in, blue stuff all over the sheets, n people next door were blasting the tv all night and I could hear it.
Business response:
Dear Tyler, We're truly sorry to learn about the challenges you experienced during your recent stay with us. Please accept our sincerest apologies for the inconvenience caused by the issue with your room assignment and the disturbance from neighboring guests. Your comfort and satisfaction are important to us, and we understand how frustrating this must have been. We appreciate you bringing your observations to our attention as we continuously strive to enhance our guest experience. We hope you'll consider giving us another c... read more
You get what you pay for The room was not cleaned. It was stuffy and smelly. Room had a kitchenette but in order to use it we had to rent pots for $40 and plates and silverware for an additional $20. A complete rip off. So disappointed. No one was available during check out in the morning so I spent 8 min on a lobby phone trying to figure out how I can check out and leave the keys. This is unacceptable.
Business response:
Dear Evelyn, Thank you for sharing your review. We sincerely apologize for the inconvenience you experienced during your stay. We understand your dissatisfaction with the cleanliness of the room and acknowledge your concern about the additional charges for silverware. Furthermore, we regret that no one was available during check-out, which is unacceptable. Please rest assured that we are taking measures to address these issues and prevent them from happening again. We would love the opportunity to welcome you back and provid... read more
service not good would not supply new towels. had to purchase my own personal. I took trash to hall and maid service put it back in the room.
Business response:
Dear Rochelle, Thank you for reviewing our hotel. Our main goal is to offer an exceptional stay for our guests with clean accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dayton - Miamisburg
How is Extended Stay America Select Suites - Dayton - Miamisburg rated?
Extended Stay America Select Suites - Dayton - Miamisburg has a 3.5 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Dayton - Miamisburg open?
Extended Stay America Select Suites - Dayton - Miamisburg is open now. It will close tomorrow at 12:00 a.m.