This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Dayton - Miamisburg
- Hotels
- Dayton, OH
About this business
Location details
3787 Summit Glen Dr, Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff don’t know how to check in people. They over charge me one day extra. I did not pay in advance and they won’t give you credit if you want to change hotel because you are not happy. Sucks
Business response:
Thank you so much for taking the time to review your stay at our hotel, Zaher. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Just gross
Business response:
Thank you for taking the time to review your stay at our hotel. We hate to see that you did not enjoy your time with us, and apologize for any inconveniences that you encountered during your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way
I would not recommend anyone stay here. The only good thing about this hotel was the kind lady that checked me in. Got into my room with only two towels and two pillows that were the flattest pillows I’ve ever seen in my whole life. Then the next morning check out was at 11 and the front desk lady came around beating at the door at 10:30 saying front desk. Which was completely unnecessary. By fair the worst place I’ve stayed at.
Business response:
Thank you for taking the time to rate and review your stay with us, Angela. We are terribly sorry to hear that your stay was not the exceptional stay that we intended for you. We work hard to provide a stay that's both clean and comfortable and we apologize that is full of great customer service and attention to detail, and we apologize that this was not the case for you. We can assure you that we will address these concerns with our team at the property for immediate action and resolve. We do hope that your future travels a... read more
Business response:
Hello David. We are so sorry to see the lower rating and apologize for any issues that you experienced during your stay. We hope to have another chance to show you a better experience the next time you are in the area.
Upon checking in around 3:00 on Saturday, I was informed that the front desk would close at 8PM and wouldn't re-open until 8AM on Sunday (not sure how they handle late check-ins). Upon attempting to check out at 10:45 on Sunday morning, the front desk was still closed. Several other guests were already trying to check out and were rather irate that the front desk was still closed at that hour. Additionally, there was a sign at the front desk stating that it would be closed from 1PM to 5PM on Sunday afternoon. I'm thinking th... read more
Business response:
Hello Roland. Thank you for taking the time to share you experience with us. We are disappointed to see that you did not enjoy your time with us, and for any safety concerns that you experienced. Guest safety is our top priority and we sincerely apologize for any uneasiness that you felt while at our hotel. We are always looking for ways to improve and will make sure that we communicate these concerns to our management team for proper resolve. Thank you for giving us the opportunity to host you and we hope that your future l... read more
Staff unfriendly. First room smelled like BO and cigarettes after making me sign a waiver about smoking. (I don’t smoke). Lots of Highway noise and common areas are poorly lit. I would not stay there again.
Business response:
Hello Douglas. Thank you for taking the time to review your stay with us. We can't express how disappointed we are to see that you experienced these types of issues during your time with us. Our housekeeping team performs daily checklists to ensure that these types of issues are not experienced. We also apologize that our location posed an issues in regards to the noise levels from the highway. We are always looking for ways to increase the level of service that we provide and we will use your feedback to do just that. Thank... read more
Business response:
We appreciate your rating, Aja. We hate to see the lower rating and are so sorry for any issues that you experienced while with us. We would love another chance to show you our improvements the next time your travels bring you this way. We wish you nothing but safe and happy travels until then.
Business response:
Hello Chelsey. Thank you for rating your stay. We hate to see the lower rating, and apologize for any issues that you had while with us. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Dayton - Miamisburg
How is Extended Stay America Select Suites - Dayton - Miamisburg rated?
Extended Stay America Select Suites - Dayton - Miamisburg has a 3.5 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Dayton - Miamisburg open?
Extended Stay America Select Suites - Dayton - Miamisburg is open now. It will close tomorrow at 12:00 a.m.