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Extended Stay America Select Suites - Dayton - Miamisburg
- Hotels
- Dayton, OH
About this business
Location details
3787 Summit Glen Dr, Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was very uncomfortable, loitering, no iron.
Business response:
Thank you for your review, Jessy. We are so sorry that your experience did not exceed your expectations during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Bugs The stay was okay. However, we encountered roaches in the room. Whoever cleaned the room did not leave a new roll of toilet paper; we had to ask for toilet paper, and was only given 1 roll to get through the evening and the night of our stay.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Grimy, Spare, & Isolated It’s like checking into a jail. No internet without paying a fee & getting a device. Grimy, spare (only a few overhead lights in room. No lamps at all. All the residence families cooking smelled up the building. Dogs & used condoms & halls covered in stock-on tiles. Completely depressing Scary isolated hard to find location.
Business response:
Thank you for your detailed and candid review, Valerie. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
This “hotel/dorm room” was horrible. When I arrived the front desk was closed and I had to call a number to get someone to help me. 20 minutes later, someone came down to check me in. I was asked to sign a document about not smoking in the room or it was a hefty fine. When I got to my room, the door was able to be opened by just pushing it. The door would not latch to secure it closed. The room smelled like a smokers break room. I ended up sleeping on top of the bed due to dirty sheets. It was an absolute horrible experience... read more
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Horrible place. Not clean. Dust bunnies and garbage everywhere. Front desk staff not on duty from 6 to 6 you have to call and wait for someone to come. During the day staff without mask playing on the phone not paying attention to customers
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness, lack of masks and overall customer service. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
One of the staff member was very rude room dirty
Business response:
Thank you for your review, Marsha. We can't tell you how saddened we are to see that you experienced issues with customer service and overall cleanliness. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Was not informed about that you had to pay for linen services and that had to take out your own trash had a problem getting extra wash clothes and towels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations due to our amenities. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Dayton - Miamisburg
How is Extended Stay America Select Suites - Dayton - Miamisburg rated?
Extended Stay America Select Suites - Dayton - Miamisburg has a 3.5 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Dayton - Miamisburg open?
Extended Stay America Select Suites - Dayton - Miamisburg is open now. It will close tomorrow at 12:00 a.m.