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Extended Stay America Select Suites - Dayton - Miamisburg
- Hotels
- Dayton, OH
About this business
Location details
3787 Summit Glen Dr, Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't Stay Here Again When I arrived there was no one at the "front desk" and there was a wait before anyone showed up. It was late and I was tired so that wasn't very pleasant. The room was spartan with no amenities, more like a dorm room than a hotel. When I checked in there was a dirty plastic cup on the kitchen sink. The handle on the freezer was broken. There was a badly patched hole in the bathroom sink. That was one of the least comfortable beds I have ever slept on. The kitchen was a nice idea but who travels with po... read more
Business response:
Dear John, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management
Booked a two bed room and when i arrived they didnt have any even though I booked the room and paid for it in advance. I had to fit three people in a two person bed
Business response:
Dear James, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we apologize for not meeting these expectations. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely, Hotel Manag... read more
Convenient to shopping, entertainment & highways. Poor service awaiting someone to check me in, even when using the lobby phone. Waited 20 minutes. Associate offered no apology, yet stated she was on the 4th floor. ???? There was a device plugged in and running on the desk. I thought it was an air purifier. I didn’t bother to ask, but unplugged it bcz of the noise. Later I noticed it said QT thunder OZONE machine. I then noticed stains on the walls & floors. For the price, I didn’t expect extravagance, but I always expect cl... read more
Business response:
Dear Mattie, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We genuinely care about delivering excellent service and ensuring our guests' comfort; therefore, we will address this adequately. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
The stay was fine, but check-in was a bit crazy. There was a homeless guy in the lobby, which was fine, but he was the only one there. I arrived very late, so the desk was sectioned off. I went back to my car to call the general hotline and the hostess, who was very courteous, came back and sorted everything out, but it was bizarre. The room itself was clean and well-kept and this situation was definitely a-typical, but I was slightly concerned for the first 15 minutes or so.
Business response:
Dear Guest, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for any inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Business response:
Thank you for your review Tremayne. It seems that your stay was not what you planned. We are striving to improvement. Please let us know what we can improve on.
The beds were terrible
Frequently asked questions about Extended Stay America Select Suites - Dayton - Miamisburg
How is Extended Stay America Select Suites - Dayton - Miamisburg rated?
Extended Stay America Select Suites - Dayton - Miamisburg has a 3.5 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Dayton - Miamisburg open?
Extended Stay America Select Suites - Dayton - Miamisburg is open now. It will close tomorrow at 12:00 a.m.