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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I ever stayed Horrible, front desk guys is just plain mean and absolutely rude. Rooms are not what I would consider "clean" and are in disrepair. The front door keys don't work, you are charged for things other hotels include for free(linens, etc", and there are roaches.
Business response:
Thank you for your feedback. We are so disappointed to see that your experience was not the exceptional one that we intended for you due to the issues with the cleanliness, amenities and customer service. We take great pride in creating a positive experience for you and are so sorry that we fell short during your stay. We can assure you that we will address this matter with the property directly so that we can improve our guest experience. We wish you the best in your future travels.
Business response:
Thank you for your review, Arayala. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Be careful Rooms were out dated and not that clean. Beds were terrible and hard to sleep on. Everything was extra including towelsand even getting rooms cleaned
Business response:
Thank you for your review, Mark. We are so sorry for the troubling experience that you had due to the amenity offerings and discomfort of the bed. This is not the exceptional experience that we intended for you and we are so sorry for disappointing you. We are always looking for ways to improve and will use your feedback to do just that.
Looks like woodsprings lost a customer. Even if you pay with a credit card they want a 50$ deposit. It doesn't state that on their website or is it posted anywhere. I came in late on a Sunday. The banks were closed so I had to give them the last little money I had.That was the money I set aside for food and gas for the car. So I had to do with out till the bank opens in the morning. They also said the money would not be taken off my card it would just have a hold on it untill morning. That was a lie they did take the money o... read more
Business response:
Thank you for your review, Scotty. We are terribly sorry that you were not aware of all our fees prior to checking in, as well as the concerns regarding the cleanliness and issues with the linens. We strive to deliver an exceptionally clean stay with a high-standard for customer service. We sincerely apologize for any inconvenience that this caused and will make sure that we address this with the property directly for proper action and resolve. We do hope that all your future travels are wonderful ones.
lose it down I have never felt so dirty in my life and me and my husband stay every where but this place should not be even open are sheets were not clean we sleep in the chairs i will never go back to place ever i couldn't shower i had wipe everything down before i even touch or sat down and i never felt safe im glad my husband was with me or i would never stay the way this hotel looks there's no reason for it staff is lazy and to much riffe raft in this place
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Richard. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
The workers was rude water came through the celling and went on our clothes and nothing was done about it
Business response:
Thank you for your comments, Raymond. On behalf of our entire staff, we are so sorry that you experienced these issues with a leak, and are shocked to hear that our friendly and helpful staff did not address the matter. They work diligently to address these concerns and accommodate you accordingly. We are so sorry that we may have fallen short and will make sure that we improve in this area for all our future guests.
Business response:
Thank you for your review, Tyler. We are terribly sorry to see that you did not enjoy your stay. We hope that you will give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across
Mal atencion al cliente No me regresaron mi deposito y se desactivaron las tarjetas y no pudimos entrar a la habitacion porque no habia nadie en recepción perdimos esa noche
Business response:
We are terribly sorry for any issues that you experienced with the deposit and problems entering the room, Ricardo. We can understand your frustration regarding these encounters and are so sorry for any inconvenience that they caused. We can assure you that we will review this with the property to prevent this from happening to any of our future guests. We hope that all you future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.