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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and very disrespectful
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Cindy. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
It’s in a sketchy part of town. The lobby doesn’t have an attendant after 7pm, so you have to call dispatch to get someone to the front desk. My vehicle was broken into and $10,000 in company equipment was stolen. Seemed like more of an extended stay than an overnight hotel.
Business response:
Thank you for your comments, Walter. We can't tell you how disappointing it is to see that you encountered issues with checking in, along with the incident with your belongings. We do hope that you were able to notify the proper the authorities to assist with the break in. Again, thank you for sharing your experience and we hope that your future travels are wonderful ones.
Not worth the money saved They changed our room at the last minute from 2 double beds to 1 twin and a pull out couch. The sheet on the pullout couch was filthy. It was full of change and pills. The shower head did not connect to the wall, it just hung yo the floor. Also there was no lobby to check in, just a hallway.
Business response:
Thank you for your feedback. We are extremely disappointed to see that your stay was not the clean and comfortable one that we intended for you. Our staff works hard to ensure that all rooms are thoroughly clean before each guest arrives, so we are so sorry for that we fell short in these areas during your time with us. We can assure you that we will address your concerns with the maintenance and housekeeping team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future... read more
Horrible property Staff was extremely rude and threatning dirty rooms
Business response:
Thank you so much for taking the time to review your stay at our hotel, Annamarie. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
This property was horrible and i didnt feel safe there,rooms where not updated, beds hard,door wasnt even close tight...all around worst hotel ive ever stayed in Aurora....
Business response:
Thank you for your review, Deann. We are so sorry for the issues that you experienced with the beds, door and any feelings of uneasiness. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective and will use it to help us improve. We wish you the very best in your future lodging and travels.
Lots of long hairs still in shower and on sink counters, black blotches allover towel, big big sticky spill on floor by window never mopped up. Not sure they even cleaned the room. Also very noisy, hard to get a good nights sleep even with the fan on high.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and that you had disturbing noise during your stay. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room.
This place is horrible i don’t recommend it to anyone bad customer service
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, Darius. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
The staff was really the only negative thing of the whole trip other wise its a typical cheap hotel if youve stayed at one youve stayed at them all
Business response:
Thank you for your review and feedback, Ryan. We appreciate hearing how we're coming across so we can always be improving. We hope to see you again.
Business response:
Thank you for your review, Franchesca. We are so disappointed to see that you did not enjoy your time at our hotel. We hope you give us another opportunity to host you should you travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.