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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fighting in the hall way with police called out; room filthy, you have to PAY for a bath towel?! Do NOT stay at this hotel. Horrible place for someone that is moving for their job and need a room/kitchen waiting to close on their new home!
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
This was the worst experience. We booked after seeing the photos on Expedia. Inside it was horrible. Nothing even close to what they had posted. We took photos and will be contacting Expedia for a full refund--there is a truth in advertising law that comes into play here. Expedia should not list this property as it reflects poorly on Expedia.
Business response:
I'm sorry to hear that we did not impress you positively.
Nothing, it was terrible. I’m STILL waiting for a refund on the day I didn’t stay because of the terrible bed, hair in the microwave, half eaten food in the elevator, dog hair in the elevator. The manager STILL after a week hasn’t returned any calls.
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope your future travels are excellent ones.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
The front office is closed at night so there was no way to get more towels. There were only 2 towels for 4 people. There was one tenny bar of soap, NO hair dryer and no shampoo & conditioner. The sheets did appear to be clean although the place had an overall uncleanliness to it.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for leaving a rating. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Overall stay terrible The stay was just for one night an it was horrible the beds were to small an very uncomfortable an noisy squeaked every time we moved. Room wasnt cleaned very well.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Expedia let me book this hotel. Showed up in a blizzard and it was closed. Had to sleep in my car in 4 degrees. Not happy at all.
Business response:
Oh no! Were you able to use the lobby phone in the open vestibule area to get some assistance with check-in?
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.