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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cashier/front desk lady was very rude, and should not be in customer service. She stood there and watched two guys that had their hands full struggle to get the door open with the Key. She took my ID then did not return it. She slammed the window on us. The hotel gave us a smoking room even when we booked a non-smoking room. We had to cancel our reservation and sleep in the airport. Not impressed at all!!! Terrible place!!!
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Terrible time
Business response:
Oh no! We are so sorry to hear this. We hope you have wonderful travels ahead.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
Business response:
We are so sorry you were not pleased with your stay.
Wow just wow Arrived 2 hours after check-in time, was told the room is not clean and would be notified via phone call when it would be. Three hours later I'm calling and calling with no answer. We drove ten hours to get there so this was getting annoying. I show up and she says it was still not clean, she gave me a room which she mentioned had been for another customer who hadnt arrived yet. The room smelled like pee and smoke. 1/10
Business response:
Thank you for your comments. This is not the way we operate our business and we are looking into what happened with your room. We apologize for the unpleasantness.
Very disappointed Booked a non-smoking room, but was told they only had smoking available and that was request wasn’t a guarantee. It took over 30 minutes to get room. The lady who helped was nice. The room was dirty/dusty. The bed was like a rollaway. A single mattress on a metal frame. My husband killed a large black bug. Looked like a cockroach.
Business response:
Thank you for sharing this feedback. I'm terribly sorry for the unpleasant experience you had during this visit. We appreciate hearing from you so we can continue to improve.
No clerk in lobby. Had to dial 500 from lobby phone to get someone. Took almost 10 minutes for him to arrive. He was very surly. Went to the room to find it was unmade and filthy from previous guest. Only other available room was a smoking room. We asked for, and got a refund and left. This appears to be the type of place that rents rooms by the hour! If i worked at travelocity I would divorce myself from this group.
Business response:
Thank you for the details. We appreciate knowing how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are so sorry we disappointed you.
Request for non smoking rooms I am a non smoker, Hotels.com has no area to request a non smoking room. When I arrived for my first night, the only rooms left available were smoking rooms. I talked with the manager on duty about the situation, and asked if I could switch rooms the second night. She told me that I could not, even though they too had not checked in or had requested a non smoking room. She was very rude and non cooperative. The entry smelled like raw sewage and the hall ways smelled of smoke. Very bad experience... read more
Business response:
I'm so sorry to hear about this. I hope you will accept my apology and I hope your future travels are truly wonderful ones. We will be addressing the issues you've noted.
Not so great for price. Dirty, ants on the floor . bed was a metal squeaky frame. Clean sheets but that's all.
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.