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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here! Bugs and dirty Honestly this hotel was horrible. I saw the reviews and the location and thought it was going to be great. Boy was that a lie! The beds are hard as a rock, the sheets were dirty, like they had never been cleaned. There were bugs in the bathroom. You want to do laundry? Have to pay for it. You want to check out late? Have to pay for it. Want to use WiFi? Have to pay for it. Like my god no thank you. I’ll never be staying at this hotel again nor do I recommend it to anyone! Spend the money else... read more
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
We arrived at 11pm and the front desk was closed. No staff could be found. The enternce and front desk area was a small hallway and you needed a jey card to enter past the desk area. There was a phone to use for after hour check in which connected to someone who tried to call the front desk which we could hear ringing, but as I mentioned, no one was there. After some time waiting we heard guns shots and saw a car speed away from behind the hotel building. Police arrived within minutes and so we just wanted to get the heck ou... read more
Business response:
Thank you for your comments. I'm so sorry that you did not receive prompt assistance with your after-hours check-in. We are looking into what happened.
This property was very dirty and gross. The 1st room they put us in wasn't even cleaned right. Dirty socks in drawers, drawers were dirty, dust everywhere, hair in tub, etc. We were moved to a different room. 2nd room was a bit cleaner but still dirty. I would never stay in thos hotel again. Some type of inspection needs to be done at this hotel.
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. We hope you'll come back for a more typical fresh, clean stay with us.
Very unsatisfied When I arrived they said they didn't have a room ready for me,I had reservations, so I had to wait an hour and half for a room, then when I checked in it had bugs in the bathtub,roaches crawling on the walls,the place is really dirty not clean at all.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your reserved room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Perfume, shampoo body wash, shavincream. And razor.... And any blanket in the bed, any towels to take it shower
Business response:
Hello. I'm not sure what your feedback means except that perhaps you were missing some amenities one would usually find in a more traditional hotel. We keep our amenities basic to help maintain affordable rates. I hope that did not disappoint you.
the room had roaches and one even fell into my food, and the staff seemed really unconcerned, check out asap
Business response:
I'm so sorry to hear about your experience. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We apologize for the inconveniences you experienced during your stay with us and wish you the very best in your future travels and lodging.
There wasn’t even lamp on the bed table. Stove top burner were not level couldn’t cook. AC was extremely loud, couldn’t sleep. Bath room laminate was peeling off and the the bath tube spout was corroded. Won’t ever stay again.
Business response:
Thank you for the details about your stay with us. We are so sorry it was not the wonderful one we intend for guests. We will certainly use your feedback to help us improve and hope you'll consider stopping by to see our changes.
We got there, after calling to secure an early check-in and told the computers were down. She said they’d call us when they were working again. An hour later I call and they were working. So we go back. It took her 45 minutes to get us checked in!!! We get to the room and open the door and someone else is in there!! We go back down, she kindly upgrades us to a suite. We go to unload the car and the room key stops working. Multiple people were waiting with the same issue. It was basically an old dorm room we were staying in. ... read more
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. I know that doesn't make up for the unpleasantness that you went through but I wanted you to know that you matter to us and we're sorry we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.