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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
a smelly, dirty hotel for people who don't care. really gross and smelled like smoke
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room during your recent stay. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We are eager to provide you with a clean, comfortable room you deserve if you would consider staying with us again.
Do not stay! Lazy/unfriendly staff who give you attitude if you make them with at all!
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. We will be contacting the hotel to address the issues you mentioned. Best wishes in your future travels.
Not for families Unreasonable staff. If u are a family who has a child, don't stay here. You WILL be targeted, they WILL throw your belongings in the dumpster, and the homeless people from a nearby tent city WILL raid the trash taking everything you own.
Business response:
Thank you for the review. We make an effort to provide excellent service at an affordable price to our guests and we are sorry you did not enjoy your stay with us. We wish you the best in your future travels.
Horrible service, rooms are terrible.
Business response:
• Thank you for your review and. We are so sorry to hear that you had such a negative experience the cleanliness of your room and interactions with staff during your stay. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We hope you will consider giving WoodSpring another chance to provide you with the positive experience we promise and you deserve.
No show Their web site doesn’t say a thing about no shuttle service or that it is a long stay hotel very far from Denver airport. I was deceived and could not make it there.
Business response:
Thank you for your review and for sharing your experience with us. We are sorry to hear about your reservation issues and that your guest experience fell short before you ever got to stay with us. We take pride in providing clean, comfortable, affordable rooms and we hope you’ll consider booking another WoodSpring Suites stay for the positive experience we aim to offer and that you deserve. Best wishes in all your future travels.
Terrible stay No hot water. Toilet didn't flush and they had me check out a plunger. I had to try to do it myself. The person at the front desk had to come up and me try. Finally the maintenance guy came up and fixed it. A huge inconvenience
Business response:
Thank you for your review and detailed comments. We value your feedback and we’re sorry you experienced inconveniences instead of a positive stay which is our goal and what you deserve. We are following up with the hotel to address the issue you detailed so future guests will have a more pleasant stay. We’re sorry that wasn’t the case for you.
Cheap Motel 6 equivalent for extended stays Front desk staff did what they could but this was definitely the stereotypical extended stay for those who can't get an apartment. I've stayed at SpringHill Suites, Towne Place Suites, and Residence Inn extended stays and been very happy with the accommodations, even though they're typically rated between 2.5-3.5 of 5 on most travel websites. Thus I expected Woodspring Suites to offer similar accommodations. I was WRONG!!! Everyone except the employee at the front desk we saw or ... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Business response:
• Thank you for taking time to rate our hotel. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Unprofessional & Pathetic Check- in....I did not get the double bed I reserved. The mister at the front desk had to come fix the heater and clean the hair left around the bathroom floor but he was very friendly with a good attitude about it! Check- out was definitely a horrible experience because they keep your card on file for room damage but they wont release it on check out, so ultimately it can be compromised if some dishonest person wants to tamper with your information. Lady was very rude, inexperienced, and should not... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.