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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and rundown. Plastic bed covers, a shower that wouldn't drain, and a toilet that wouldn't stop .
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We are sorry to know you were not pleased with our in-room amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Disappointed. The staff was very friendly and accommodating. The room was dirty and not very comfortable. would not stay there again.
Business response:
Mary, I apologize for the cleanliness issues you experienced while you were here. We are sorry we failed to provide you the clean and comfortable room that you deserved. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. I hope you will give us a second chance to deliver the type of experience you should always expect from our hote... read more
Bathroom was dirty( pubes on toilet). Quality of bed and bedding was poor. Never again.
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the cleanliness issues and are disappointed to know that you were not pleased with our beds and the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and engineering departments are being followed. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
Robert, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Do NOT book this hotel!!! There were lots of little things that made this a phenomenally bad experience, but one big (stupid) thing. On the "small" front it took forever to get service at check-in, then the "non-smoking" room was smothered in the smell of smoke. Not to mention, zero glasses, no iron, nothing! But then... We repeatedly asked for extra towels but never received them. Called Friday, was given an attitude. They finally said they would drop them off while we were out. We got back to the hotel (Friday evening) an... read more
Business response:
Please accept my sincerest apologies for your experience at our hotel. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider giving us another chance to provide the hospitality you deserve. Sincerely, General Manager
Tolerable at best Felt like a bad 1980s motel with dirty carpet, disgusting bathroom and a musty smell.
Business response:
Timothy, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wit... read more
Shabby, not Chic. This place is funky! The lobby is not nice as pictured? When we first walked in the room, there was an overwhelming smell of curry (I guess from the previous occupant?) The lights did not work, the cabinet doors were hanging off their hinges, the phone was grimy, You have to check out dishes from the front desk, no blow dryer, steps and cement need a good power washing, just very basic and could use some sprucing up. Ok for one night but not a nice place in general.
Business response:
We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and we regret the inconvenience it caused. Your comments have been shared with my management team, so we can take appropriate action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
couldn't even check in no one was available to check me in called hotel, owner was rude and interior of lobby smelled awful had to go find another hotel
Business response:
Artis, we are sorry for the issues you experienced with your reservations. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a great job of responding to our guests needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Gang members and prostitution Full of gang mangers and prostitution. I had to call the police because a prostitute was being beaten in the room next to mine. This place is utterly foul. It's a thug shelter for drug deals and prostitution. DON'T STAY AT EXTENDED STAY AMERICA in Glendale. Unless you want to get shot.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.