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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom was dirty( pubes on toilet). Quality of bed and bedding was poor. Never again.
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the cleanliness issues and are disappointed to know that you were not pleased with our beds and the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and engineering departments are being followed. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
Robert, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Do NOT book this hotel!!! There were lots of little things that made this a phenomenally bad experience, but one big (stupid) thing. On the "small" front it took forever to get service at check-in, then the "non-smoking" room was smothered in the smell of smoke. Not to mention, zero glasses, no iron, nothing! But then... We repeatedly asked for extra towels but never received them. Called Friday, was given an attitude. They finally said they would drop them off while we were out. We got back to the hotel (Friday evening) an... read more
Business response:
Please accept my sincerest apologies for your experience at our hotel. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider giving us another chance to provide the hospitality you deserve. Sincerely, General Manager
Tolerable at best Felt like a bad 1980s motel with dirty carpet, disgusting bathroom and a musty smell.
Business response:
Timothy, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wit... read more
Shabby, not Chic. This place is funky! The lobby is not nice as pictured? When we first walked in the room, there was an overwhelming smell of curry (I guess from the previous occupant?) The lights did not work, the cabinet doors were hanging off their hinges, the phone was grimy, You have to check out dishes from the front desk, no blow dryer, steps and cement need a good power washing, just very basic and could use some sprucing up. Ok for one night but not a nice place in general.
Business response:
We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and we regret the inconvenience it caused. Your comments have been shared with my management team, so we can take appropriate action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
couldn't even check in no one was available to check me in called hotel, owner was rude and interior of lobby smelled awful had to go find another hotel
Business response:
Artis, we are sorry for the issues you experienced with your reservations. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a great job of responding to our guests needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Gang members and prostitution Full of gang mangers and prostitution. I had to call the police because a prostitute was being beaten in the room next to mine. This place is utterly foul. It's a thug shelter for drug deals and prostitution. DON'T STAY AT EXTENDED STAY AMERICA in Glendale. Unless you want to get shot.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Worst place ever!! There was no elevator, so the "upgraded" me to a ground floor because I could not climb three flights of stairs with my suitcase. The floors were stained and in poor condition. The bed was very uncomfortable. When I turned on the heater, the room became unbearably dry. The room had a thin coverlet no blankets, there was no alarm clock or radio, there was no Kleenex in the room, there was no coffee maker in the room and I was not told that there would be no coffee in the room. When I talked to the front de... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Horrible Room with a Funk I arrived at 11:30 pm to find the lobby locked and no attendant inside. Next to the lobby entrance is a non-closing box with a phone from 1996 to call the attendant. Pat was the front desk attendant. She was very nice and the only positive this hotel had to offer. The first room I was assigned was 219. I walked in exhausted and ready to sleep to find it had not been cleaned. The sheet was crumpled at the bottom of the bed, the covers were on the floor, and wet towels were all over the floor. I immed... read more
Business response:
Brandon, thank you for your review. Although, you liked the service provided by Pat, I truly apologize for the cleanliness issues you experienced on your recent stay. We have checklists in place to inspect every room after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.