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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cold shower in the morning - ironing board was broken
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I felt very uncomfortable at this hotel. I kept expecting drug deals to be going down outside my room. It was definitely NOT worth the $100 we paid. The "free" breakfast was granola bars and chocolate packaged muffins. There was no hairdryer in the room and when I asked at the desk the lady checked and said all of the loaners were out. I would expect this of a $65 hotel, but not for the rate we paid.
Business response:
Thank you for choosing to stay with us on your visit to the area. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Si... read more
We checked in and got to our room and the bathroom was disgusting. I called the front desk to have them come clean it, which she did, but it took 20 min to get someone and we needed to use it. The shrubbery needs trimming. I was told smoking was not permitted on the property and that you must go off property. Well there was the front desk clerk by the dumpsters smoking away. I would not stay here again and would not recommend anyone waste their money. Plenty of rooms in Denver. The ac didn’t work well. Oh! And for an extende... read more
The bed had someone else hair on the sheets, the hide a bed looked like the sheets had never been changed. It just seemed like housekeeping didn’t make enough money to really care about making the rooms clean. Checkout was less than professional, nobody could log into their computer to print a receipt.
Business response:
Thomas, we are sorry for the cleanliness issues you had in your room and for the poor service you received. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, we will use your feedback as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was worn and all four mornings there was no coffee in the second container.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry your suite fell short of expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Your feedback in regard the coffee will be shared with the appropriate team so that everything will be well stock to improve our future guest experiences. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Last option hotel
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
I Do not recommend this hotel I travel a lot. I would never recommend this hotel. No amenities in the room. Had to order and go get all from the front desk. Uncomfortable pillows and bed. Air conditionering didn’t work good.
Business response:
Julene, thank you for your feedback. We are sorry for the difficulties you faced during your stay and for the inconvenience it caused. Your comments have been shared with the concerned teams to make sure no future guest experiences the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Booked this room for my family and I couldn’t believe how awful this location was! I’ve stayed in extended stay before in different states but this one was definitely not up standard and was awful. We checked in with the frumpy looking lady at the front desk and went up to our room and when we got there the door was wide open and who knew who had been in there! It is an outdoor facing room so it was very concerning since we had our 4 month old with us. We called down and asked if we could be moved to another room and at firs... read more
Business response:
Thank you for reviewing us. We are disappointed to read your feedback, and we apologize for your less than stellar stay. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. Additional situational training is in the works to better equip our staff to react more appropriately to different situations. Thanks again for bringing this to our attention, and we hope to see you back soon. Sincerely, Hotel Management
The room was dirty....floor sticky...the door was bent and would not close...the lock shaky Reported it to the front desk and nothing was done...terrible
Business response:
Dear Guest, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.