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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and close to the university but our room stunk really bad. Pillows were flat, bed only had sheet and bed spread-no other blanket. Just wasn't very nice. The pictures made it look a lot better then it was.
Business response:
Thanks so much for your feedback. We use feedback as a tool to continuously improve. Based on your feedback we have a couple of opportunities and we will do just that so your next stay with us is better. We look forward to having you back soon. General Manager
Stay away from this place for sure. Not only is it dirty, but the customer service is lacking so bad. If you need a drinking glass or towels you have to trot down to the office and get em yourself.
Business response:
Thank you for being our guest and providing a review. We are very sorry for not meeting your expectations on your recent stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please accept our apologies if our staff appeared inattentive and did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, General Manager
Had to go to front office to "check out" coffee pot, dish ware. Pillows were on a chair that said to get pillow cases from front office, and, pillows were filthy.
Business response:
Feedback is a gift as it allows us to learn from our guests and how we can improve. Our housekeeping team has received a copy of your feedback so they can take the necessary action to be better going forward. Thank you, I hope you give us another chance to prove that we have changed and take your comments seriously! General Manager
It's a place to sleep and shower This hotel is kind of a dump, but has a convenient location and feels safe. Breakfast, wifi, and room cleanliness/upkeep could all be heavily improved.
Business response:
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, and it's disheartening to learn that this was not your experience. General Manager
Bad Business
Business response:
Seth, We apologize you were so dissatisfied with your stay. We work hard to provide clean, comfortable and well maintained suites for our guests. We will evaluate where we can make changes so we can be better going forward. Thank you for your feedback, and we hope you will give us another try when you are in the Cherry Creek area again. General Manager
Don't waste your time or money As soon as we walked in our room, we turned around and checked out. The pictures on the web are not the hotel. Bathroom had sticky stuff all over the floor, bed spread had holes and was dirty, carpet was out dated and filthy. Overall you could tell if the room had got cleaned at all, it was up to a crackhead's standard. Don't waste your time. Seriously
Business response:
Feedback is important to us so we can continuously improve. We appreciate your comments and will work hard to correct the deficiencies you identified. Thank you for selecting our hotel, and we do hope you will reconsider staying with us, or our brand during your travels. General Manager
very basic place to stay - no daily cleaning offered - bath water was not hot - shower leaked and bath faucet didn't work - I was told there was no maintenance on the weekends! bfast was get and carry - not something I looked forward to - coffee not in room: you have to tell them you want coffee and carry up the coffee maker and supplies yourself - privacy was limited as windows are to landing where folks walk by - I don't recommend this place unless the price is so good and your wallet so limited that you can overlook all t... read more
Business response:
It seems there were several areas within your stay that needed more of our attention and we thank you for sharing your concerns with us in this forum. We encourage our guests to reach out to us immediately should they encounter any issues during their stay. We apologize we did not have the appropriate staff member to assist in making the necessary repairs during your stay. Thank you for sharing your experience; we hope to be able to welcome you back in the future. General Manager
Frightening Experience and I write reviews The only thing missing on my stained carpet of my room was the shadow outline of the last victim. Well not the only thing. There were also no pillows on my bed, so I called down to reception to ask for some pillows. Answer: "sorry we don't have any!" So I go down to ask the question again as its a hotel and that is what they are selling. Unfortunately no pillows and the solution was for me to leave and they would give me my money back. Thankfully before I had to take that drastic st... read more
Business response:
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. We hope ... read more
smelled really bad, dirty carpet nesty shower will never stay at this hotel again, I felt like i contacted some weird deseas while there...so disgusting!
Business response:
Thank you for being our guest and for the feedback of your recent stay. I was very disappointed to see that your comments referenced the description of our hotel as "nasty". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another ... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.