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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very responsive I came into my hotel room to find my bathroom mirror smashed and on the floor and the towels had all fallen into the toilet. The front desk person didn't seem to care too much when I reported it and said they didn't have anyone to come clean it up as they are a limited services hotel. I cleaned up the broken glass myself, and it took 2 days before anyone came to remove the broken pieces. The refunded me one night, I feel like I should've gotten 2 nights since they never replaced my mirror or towels and th... read more
Business response:
Thank you for letting us know about your recent stay with us. We are sorry for the condition in which you found your guest bathroom to be in. In addition we are so very sorry for the lack of empathy and response from our front desk staff to remedy the situation. I have addressed this with my team so that we can focus on how to provide superior guest services moving forward. We appreciate you as our guest and hope you will return so we can show you a better experience. General Manager
THE FLOORS WERE SOAKED CHECK IN TIME WAS 3 PM AND WE WAITED UNTIL ALMOST 6 PM BEFORE WE COULD GO INTO OUR ROOM. THE FLOORS WERE SOAKED, NEVER ANYONE AT THE FRONT DESK. THE BREAKFAST CONSISTED OF COFFEE AND MUFFINS.
Business response:
Thank you for your valuable feedback from your recent stay. I would also like to extend a sincere apology to you for the inconveniences you experienced throughout your stay, with the delay at check in and for the condition of your suite. Our goal is nothing short of giving each and every guest the best nights stay from arrival to departure and I am sorry to hear we fell short of our goal. As we are constantly finding ways to improve we hope you'll give us the opportunity to show you the hospitality you expect and deserve. Th... read more
Never stay here I left and didn't stay in room...felt unclean and not safe....lights didn't work upon entering room either....horrible selection
Business response:
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. It is unfortunate we were not made aware of any issues you experienced so we could have made efforts to correct and satisfy. Thank you again for your review. We hope you will give us another opportunity. Sincerely, General Manager
What a Shame!!!!! NEVER AGAIN!!!!! We recently took a trip to Colorado and spent various days in various cities and hotels. By far this had to be the worse. When we arrived everything was going great a gentleman and lady greeted me by my name and check in was a breeze. When we arrived it wasnt all that but it was ok. The first issue only two towels in room. When we go to sleep the pillows had to be the worst we have ever slept on; small, soft, and to top it off only two pillows on a queen bed. The next day we woke up, went t... read more
Business response:
I would like to thank you for your valuable feedback from your recent stay. I would also like to extend a sincere apology for the inconveniences you experienced throughout your stay. Our goal is nothing short of giving each and every guest the best nights stay from arrival to departure and I am sorry to read we fell short of our goals. We are constantly finding ways to improve we hope you'll give us the opportunity to show you the hospitality you expect when your travels bring you back to the Cherry Creek area. General Manag... read more
Great location; poorly maintained Lobby is dingy and credit card processing broke down delaying access to my room. Filthy doormat outside room. Door safety latch broken and dead bolt on door did not work. Very strong stale smoke odor, and mildewed shower curtain made my stay unpleasant. On the positive side, linens were clean, carpet had been recently replaced. Staff were pleasant, but I would not recommend the property due to poor maintenance.
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apolog... read more
Horrible The room was bare bones, not even plastic cup for water. Nothing in the kitchen period. Floor was so gross I had to leave my shoes on the entire time. Stains on the bedding. Very bad smell!!!! even faint smell of cigarets even though it was a no smoking room.Random food in cabinets and drawers. There was the sticker from the meat someone had purchased at whole foods stuck above the bathroom door. It showed that it was from the whole food meat department. Gross!!!!! I tried to cancel and leave the hotel room but neit... read more
Business response:
This is not the type of feedback we ever like to receive, and we sincerely apologize for checking you into a suite which was clearly not guest ready. We will be better with the communication between our front desk and housekeeping departments to bu sure our guests arrive to a clean, fresh and well maintained suite. Thank you for bringing this to our attention. Please give us another opportunity to show you a proper stay experience the next time you are in the Cherry Creek area. General Manager
Stay only if you have to! The staff at this hotel were nice and quite helpful; however, be sure to realize you are staying a no-frills location! It is truly dirty inside and out. There was actually a dirty washcloth hanging in my shower! The bedding is old and worn. After seeing the sheets I went out and got my own blanket!
Business response:
Thank you for your review which included the good with the bad. We sincerely apologize that your suite was not serviced and cleaned to the level it should have been and for the inconvenience we caused you. I assure you this does not meet our standards. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We appreciate your kind comments about our staff members. We are committed to providing excellent guest service. Thanks again for your feedback. We lo... read more
Found drug paraphernalia in pull out bed!!! Found drug paraphanilla in the pull out bed!!!! Gross !! The floors were dirty ..we arranged for three people no comforter for pull out. And was only able to use fitted sheets to cover the bed and myself!!!
Business response:
Brittany, please accept my sincere apologies for the conditions you reported in your review. I am deeply sorry that we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better and I hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
cherry creek ext stay The hotel is definitely in a neighborhood that has criminal issues. There seemed to always be police officers in the parking lot, they were definitely searching for something. Was pretty sure we heard gunshot early Saturday morning. The room was not ready no trash cans no remote for the TV trash in drawers, trash in kitchen cupboards. Won’t ever stay here again.
Business response:
Kevin, Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards.... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.