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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Turned me away after traveling all day We were turned away because "they had no staff to clean rooms" I prepaid for the room and had to sit on the phone for an hour finding another hotel on a busy college move in weekend after traveling all day. Staff was not sympathetic AT ALL.
Business response:
Please accept my apology for not living up to your expectations during your visit. We cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Horrible experience- felt unsafe & rec'd no refund I checked in to the hotel and received my room key. When walking to my car, there was a man standing/smoking right by my car. I felt unsafe but got to my car and drove to my room. I went inside and immediately left. I called Expedia to tell them I felt unsafe and request a new reservation in a different location. I was relocated but the Extended Stay denied my refund due to "not a valid reason"... Really? My safety as a single woman is not a valid reason?! Unheard of... neve... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Cable was fuzzy, no mattress pad between sheet and mattress. Towel bar had been moved several times without having been painted floor was stained and dirty. The property allowed people to party in the parking lot well after 12:00am.
Business response:
Melissa, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
At check in,a guy on motorcycle questioned me about price, how long to stay, why here and price again. Unloaded car, on second trip to car, different guy lounging against wall directly behind my car. As I brought second bag to room, another person came to stairwell with trash, which he dropped at bottom steps and walked away. No trash bin there. Inside the room, the toilet started to leak, as if it had not completely filled. Also there was a drilling sound as if there was activity in next room. I felt very unesy, so we packe... read more
Business response:
Steve, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
The carpet in the room looked as if someone had rebuilt an engine on it... And, there was a questionable substance/stain on the desk chair. The condition of the room causes me to question also the cleanliness of the linens, and whether the manager ever steps foot in any of the guest rooms.
Business response:
Michael, I apologize that we failed to provide you an exceptional stay. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We have already followed up with the head of housekeeping to investigate where we missed a step, and will take corrective action so that this does not happen again in the future. I hope you will return so we can make it up to you. Sincerely, General Manager
Doors slamming at night and no hot water.
Business response:
Thank you for your feedback. Please accept my apology for the issues you experienced during your stay and for the inconvenience it caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Old and rundown. Plastic bed covers, a shower that wouldn't drain, and a toilet that wouldn't stop .
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We are sorry to know you were not pleased with our in-room amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Disappointed. The staff was very friendly and accommodating. The room was dirty and not very comfortable. would not stay there again.
Business response:
Mary, I apologize for the cleanliness issues you experienced while you were here. We are sorry we failed to provide you the clean and comfortable room that you deserved. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. I hope you will give us a second chance to deliver the type of experience you should always expect from our hote... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.