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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False advertising in Denver Old interior and no room service at all. Breakfast was a grab and go which were danish and energy bars and coffee. Repairing of parking lot on a holiday weekend was a poor decision.
Business response:
Mildred, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret the disturbance caused due to the on-going construction work. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
hotel close to downtown Denver The motel could sure use some cleaning and updating. carpet stained. bathroom sealers and corners needed repair. outside of building looked nice but steps, hallways and grounds area were very messy. should have someone at least sweep trash up. not a good first impression. desk clerk was very pleasant and helpful. She deserves credit for doing her job well.
Business response:
Thank you for your candid feedback. Although you were impressed with the service provided by our front desk staff, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't r... read more
Business response:
Renona, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Room was very dirty and smell. Property is run down. Horrible hotel
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Horrible Honestly, I have stayed at a lot of hotels and this is the worst one I have ever stayed at. The room was so dirty, I took a shower and couldn’t even walk to the bed without getting my feet stuck with crumbs. I looked under the bed and it looked like they just swept whatever they could under there, there was trash and chips and it was just really gross. We had a non smoking room but all night it just smelt like weed. Really disappointed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Don't do it Don't show up at 1am. We sat in the lobby for 30 minutes while their computers were doing an audit. The bed was uncomfortable. The room was beat up. I'll never stay here again, and I come to the area often.
Business response:
Thank you for staying with us. We are sorry you experienced difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Make sure you turn off the alarm! After a long day all you want is sleep.. I stayed at this hotel expecting to get a good night sleep... Well that didn't happen after I had just fallen asleep around 1 am the alarm clock in the room went off. Woke me up I must have pushed the snooze bc 10 min later it woke me up again and I had a hard time getting back to sleep after being woken up TWICE! My suggestion make sure the alarm clock in your room is off bc you will wake up the hard way if you don't!
Business response:
We apologize for the issues you experienced with our staff and regret the inconvenience it caused. We are reviewing this situation and using as a training tool to improve our procedures and to ensure we meet the high standards you expect from our brand. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.