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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked this room for my family and I couldn’t believe how awful this location was! I’ve stayed in extended stay before in different states but this one was definitely not up standard and was awful. We checked in with the frumpy looking lady at the front desk and went up to our room and when we got there the door was wide open and who knew who had been in there! It is an outdoor facing room so it was very concerning since we had our 4 month old with us. We called down and asked if we could be moved to another room and at firs... read more
Business response:
Thank you for reviewing us. We are disappointed to read your feedback, and we apologize for your less than stellar stay. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. Additional situational training is in the works to better equip our staff to react more appropriately to different situations. Thanks again for bringing this to our attention, and we hope to see you back soon. Sincerely, Hotel Management
The room was dirty....floor sticky...the door was bent and would not close...the lock shaky Reported it to the front desk and nothing was done...terrible
Business response:
Dear Guest, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hot... read more
False advertising in Denver Old interior and no room service at all. Breakfast was a grab and go which were danish and energy bars and coffee. Repairing of parking lot on a holiday weekend was a poor decision.
Business response:
Mildred, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret the disturbance caused due to the on-going construction work. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
hotel close to downtown Denver The motel could sure use some cleaning and updating. carpet stained. bathroom sealers and corners needed repair. outside of building looked nice but steps, hallways and grounds area were very messy. should have someone at least sweep trash up. not a good first impression. desk clerk was very pleasant and helpful. She deserves credit for doing her job well.
Business response:
Thank you for your candid feedback. Although you were impressed with the service provided by our front desk staff, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't r... read more
Business response:
Renona, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Room was very dirty and smell. Property is run down. Horrible hotel
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Horrible Honestly, I have stayed at a lot of hotels and this is the worst one I have ever stayed at. The room was so dirty, I took a shower and couldn’t even walk to the bed without getting my feet stuck with crumbs. I looked under the bed and it looked like they just swept whatever they could under there, there was trash and chips and it was just really gross. We had a non smoking room but all night it just smelt like weed. Really disappointed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.