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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place ever!! There was no elevator, so the "upgraded" me to a ground floor because I could not climb three flights of stairs with my suitcase. The floors were stained and in poor condition. The bed was very uncomfortable. When I turned on the heater, the room became unbearably dry. The room had a thin coverlet no blankets, there was no alarm clock or radio, there was no Kleenex in the room, there was no coffee maker in the room and I was not told that there would be no coffee in the room. When I talked to the front de... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Horrible Room with a Funk I arrived at 11:30 pm to find the lobby locked and no attendant inside. Next to the lobby entrance is a non-closing box with a phone from 1996 to call the attendant. Pat was the front desk attendant. She was very nice and the only positive this hotel had to offer. The first room I was assigned was 219. I walked in exhausted and ready to sleep to find it had not been cleaned. The sheet was crumpled at the bottom of the bed, the covers were on the floor, and wet towels were all over the floor. I immed... read more
Business response:
Brandon, thank you for your review. Although, you liked the service provided by Pat, I truly apologize for the cleanliness issues you experienced on your recent stay. We have checklists in place to inspect every room after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Since... read more
So unhappy!! Worker acted like he didn't want to be there and we were a burden. The room wasn't cleaned when we got there... trash over piling. Will never stay again.
Business response:
Blair, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a much better experience for our guests. Thank you for your candid feedback and hope you will consider us again when you return to our area. Sincerely, General Manager
Seems kind of shady, police action on both nights Police activity both nights , parking was horrible,tv didn't work on second night , didn't get any maid service
Business response:
Rob, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, we are happy to offer it to you at a minimal fee. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospital... read more
Look elsewhere for a clean room and safe area The room was far from clean when we arrived. We had to scrub the bath tub ourselves before we felt comfortable bathing our children in it. The pull out sofa bed had clearly used sheets with someone else's crumbs and smells left in them. Not a great experience. We just happened to snag "the last" set of clean sheets from the front desk.... wow. The hotel was noisy and police officers were outside for multiple hours while we were on the premises... again, not a pleasant experience.... read more
Business response:
I am sorry for the housekeeping issues you experienced on your stay. The situation you highlighted in your review is very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Be assured that we are taking steps to ensure we are well poised to serve you better during your next visit. We are confident you and your family will have a much more positive experience. Sincerely, General Manager
Terrible This hotel is terrible... I paid online before I checked in, and the guy at the front desk charged me again for the room. They supposedly processed a refund but it has yet to hit my account and when I called front desk to make sure the refund was being processed they couldn't help me much at all but told me to call back and talk to a manager later in the day.... the room was dirty the pillows are not very comfortable and running water is loud and abnoxious throughout the whole building.... Don't stay here, service i... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We will follow up on all the items you mentioned in your review to ensure a satisfactory resolve is achieved. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Decided to move. This was a motel - more like a Motel 6. Dirty, trash in parking lot. Gap under door that cold wind blew in. No blankets just a thinly stained bed cover....we left for the Hyatt and only paid $15 more to stay at the Hyatt. The staff were friendly in the office.
Business response:
Thank you for taking the time to share your feedback, we certainly regret we missed the mark on ensuring your complete satisfaction. Your valuable feedback will be shared with our management team so that we can look into improving the experience for our future guests. It is our hope to welcome you back so we may provide you with an experience that exceeds your expectations. General Manager
Terrible We don't like the experience, the room and I was very dirty. We have to change hotel.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to provide clean, fresh accommodations during your stay. Our team is working hard to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
DO NOT STAY HERE! Absolutely horrible, filthy room, window was unlocked and partially open, sheets had a nasty Stain, phones did not work, breakfast was very cheap-not like picture, hairs in the towels. Drug addicts hanging around area and staying in hotel.
Business response:
Thank you for being our guest and for the feedback. I am so sorry for the disappointing stay. The description of your experience is not what we hoped for you. Your detailed comments have helped us pinpoint areas that need our attention. I promise a more pleasant experience should your travels bring you back to the area. We invite you back so we can have the opportunity to leave you with a much more positive impression of our hotel and staff. General Manager
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.