This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Dong, thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
They lie about having room. I have had a reservation twice and every time they told me that they are over booked and they wanted to send me to another Extended America in Aurora and I refused to go there. Overall I would not recommend this hotel to anyone.
Business response:
Please accept our sincere apologies for the reservation mix-up and the service issues you encountered at the time of check-in. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Awful Experience - WORST HOTEL EVER This hotel was the worst hotel we have ever stayed at. The pictures do NOT represent the hotel at all. The toilet was broken and the showers did not work. There were blood stains on the carpet. DO NOT STAY HERE.
Business response:
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
Room wasn't clean, hair on toilet, bathroom floor wasn't swept up, stains on blanket, wall need paint touched up in 40 spots, didn't get the double bed room a paid for
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Get a maid!!! I have never stayed at such a dirty place. The floors were filthy; walls gross & no matter where we looked it was dirty. Sad that owner doesn't care about cleanliness! Couldn't even get the nerve to step in the shower; went to health club instead.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Overbooked and met with indifference We has specifically chose this location due to its proximity to shopping and other attractions. We were notified upon arrival they were overbooked. I can understand these things happen, but better customer service would have been in order. As such, while we were given accommodation across town, the way it was handled was less than ideal. For me, hotels prove their worth when things go awry, and the Cherry Creek location gets a failing grade.
Business response:
Charles, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
It's a dump. It's a dump.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Never again The room was supposed to have a pull out sofa bed nope not there no idea why not. Bed was hard only two pillows. Staff short and rude at check in after long day of travel.
Business response:
It is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to be more diligent going ahead. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.