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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found drug paraphernalia in pull out bed!!! Found drug paraphanilla in the pull out bed!!!! Gross !! The floors were dirty ..we arranged for three people no comforter for pull out. And was only able to use fitted sheets to cover the bed and myself!!!
Business response:
Brittany, please accept my sincere apologies for the conditions you reported in your review. I am deeply sorry that we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better and I hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
cherry creek ext stay The hotel is definitely in a neighborhood that has criminal issues. There seemed to always be police officers in the parking lot, they were definitely searching for something. Was pretty sure we heard gunshot early Saturday morning. The room was not ready no trash cans no remote for the TV trash in drawers, trash in kitchen cupboards. Won’t ever stay here again.
Business response:
Kevin, Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards.... read more
One room did not have TP and the other no hangers. They had two hair dryers for the entire property. Not a good spot!
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our extended stay guests typically bring many of their personal items with them. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hote... read more
Not the cleanest place I have stayed, the door bolt was broken and someone's car alarm went off multiple times.
Business response:
Thank you for staying with us, and for taking time to provide your feedback. Our teams take great pride to have clean suites for our guests to enjoy. It is unfortunate, and we apologize for the less than clean environment you experienced. We will alert the maintenance team regarding the door bolt to have it repaired straight away. Thank you for being our guest, and we hope to have you stay with us again soon. General Manager
Skip this one The whole facility gave me the creeps. Didn't seem clean or well kept. Got to my room on the ground floor (I am a single woman) and the sliding window didn't lock. I requested another room but they didn't have one. Room smelled like icky room freshener and just felt "stale." I'm not a hotel snob, but this wasn't a place that I would feel comfortable staying. Went over to the Holiday Inn instead and was very pleased.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. The safety and security o four guests and employees is a top priority so thank you for letting us know about the window lock. We would appreciate ... read more
URBAN HOTEL tHE ROOM WAS CLEAN AND QUIET. iT LACKED SOME ITEMS, NO ICE, EMPTY ICE TRAY. No paper towels or items for kitchen, cups or glasses. The shower curtain was toos short, therefore it leekd on the floor.
Business response:
We value you as our guest, and we appreciate you taking time to review our hotel. We are happy you enjoyed your overall stay with us especially our attention to detail with our cleanliness. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. All our kitchenware items are available upon request with the front desk as well as any ... read more
better off camping bed was not made up when checked in. I was treated as if it was my fault. staff did not apologize for the mixup. no ice machine. generally a scarrry place.
Business response:
Scott, Thank you for selecting our hotel for your recent stay. Unfortunately we had a communication error with our housekeeping department and the front desk and you were checked into a room that was not considered guest ready. We sincerely apologize for this error. The housekeeping team was notified and they are on task to be sure this does not happen again. We are sorry our front desk team did not display a more hospitable behavior, as it was clearly our error. We hope you will consider giving us another opportunity to mak... read more
Very iffy place to stay Front desk staff were actually frightening. Crabby , cranky and not helpful in any way. We cancelled our reservation. Last time we stayed here a man was running a prostitution ring. Very sketchy people walking around. I will never stay there again. The Staybridge is much nicer.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure we are providing each guest with professional customer service. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to con... read more
The worst place I have ever stayed in We got to the property and they insisted we provide a credit card for payment even though we had already paid online- in full. We asked for a lower level room and were placed in a handicapped room that hadn't been cleaned in months- we went to the CVS next door and bought disinfecting wipes to wipe the entire room down. the dust on the window sill was so thick, it took three wipes to even come close to cleaning it. The shower curtain looked like it was stained on the bottom with blood fo... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,881 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.