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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad experience. I made a reservation, but when I got there was not room available. Even the reservation was a guaranteed , I never got to stay.
Absolutely disgusting We checked in on Friday and knew that we were paying for a lower quality hotel, but did not expect the filthy room conditions that we were met with. There were bodily fluids on the bed, and it looked like someone just came in and made the bed but didn't wash any of the linens. It was a non-smoking room and it reeked of cigarettes and there was a pile of cigarette ash on the floor next to the bed. Food crumbs littered the floor around the bed. And the kicker: the cleaning staff hadn't bothered to take ou... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never got to stay!! Did not have a room! No clean! No room that 4 people could stay in and could not get a second room due to no clean ones! Never got to stay so I now have to get a refund from expedia. Had to split up and stay at other places. Other family did stay there and could not even get a extra bar of soap for a 4 day stay! Ladies behind the counter told us that all rooms with two beds had been booked for the last 5 months! Whoever is In charge of reservations and web availability is way off. Never again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your reservation. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
You can do better! This property is really worn. Also seems understaffed... for instance, it took three trips to the office before I was able to pick up a roll of toilet tissue..(asked for two, and was told it was in short supply and could only have one!). We had reserved one room with two double beds. On arrival, were told they had had a water issue and had no rooms with two beds.. gave us two rooms on the same floor (though several doors apart) for the same price. Not the same! There were bags of trash in the stairwell eve... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Yes I spent seven hundred and $775 for 6 nights they told me that I only get housekeeping on this 7th day which means a week and I think the weekly rate was less than the 775 that I paid the overall room was clean however it is worn there is mildew in the tile cracks in the shower witch need to be grout or Clorox house house keeping marginal at best.
Business response:
Thank you for providing us with details about your stay, I am sorry that you had an unpleasant experience with us. We have been in the process of deep cleaning our rooms to ensure your experience is not repeated. I will also make sure we are clearly communicating our amenities during check-in.
Total dump.. A nightmare. The only decent thing was location. Upon arrival were told they were out of rooms and had mistakenly overbooked. Then after 30 minutes of haggling were told she mixed us up with someone else.
Business response:
Thank you for providing us with details about your stay. I am sorry that you had an unpleasant experience with us. Since your review we have ordered extra supplies for the hotel and have deep cleaned the outside of the property. We also have been in the process of doing several deep cleaning and preventative maintenance of our rooms. Thank you again for your review. We hope to have the opportunity to provide you with a better stay in the future.
割り切れり方にはおすすめ 多くのレビューではネガティヴレビューが多い。臭いや虫では困らなかった。朝食とWIFIはないと考えておく。タオルは安物。風呂は詰まっていた。トイレはふつう。トイレットペーパーはかえがなさそう。ドライヤーは貸してくれた。フロントでお湯もくれたし、バスの時間もしらべてくれた。フロントの職員を4人確認したが3人は許容内、1人は接客業として論外な印象。 ダウンタウンへはバスで15分ほど。平日は15分間隔ぐらいでばすがあるので、アクセスは許容内。バスは1人で乗っても安全だった。
The worst motel we ever booked Arrived Friday afternoon. Only one staff on duty to check arrivals and departures. Manager unavailable when summoned. Place inside and outside filthy. Drug dealer in stairwell. No kitchen amenities. Checked out next day. Thank you, Expedia for refunding two rooms, two nights reservations.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Additionally, we will make sure we are thoroughly inspecting rooms and clearly communicating our amenities. I am grateful for the feedback you provided so we are able to cont... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.