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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean Rooms not properly prepped for guests. We were 3rd group to complain that day. Front desk was helpful but too busy and understaffed to resolve problems efficiently
Don't stay here! Dirty carpets, so dirty that your white socks now have black bottoms. Spiders and all kinds of bugs crawling and flying. NO kitchen items to cook or even have a beverage with.
Dirty with Spiders This place is filthy dirty...after walking on the carpet my feet were black. Infested with very large Spiders. They say they provide a complete kitchen, however there are NO forks, knives,spoons, pans, plates, cups...NOTHING to eat and cook a meal with! Don't stay here you are better off sleeping in a park!
Business response:
Debra - The staff and I read your comments about your stay with us. The situation you described regarding the dishware is truly regrettable. We are very sorry for your experience. We no longer place the dishware in the rooms; however, the front desk should have offered to bring you dishware at check-in. I have gone over these procedures with the staff to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand loc... read more
Under no circumstances do you want to stay here... Do not even think of staying at this place. Air and telephone did not work nor repaired when told about it. If you need anything to use in kitchen you have to ask for them. Asked for an extra pillow was told they do not have any. Forget toiletries you get one hotel sized soap. Worst place we have ever stayed. Had booked on hotels.com and could not change without forfeiting payment. Very comfortable court yard less than a mile away at the same rates.
Desperately Disappointed in Denver! I was very disappointed, the room advertised full service kitchen, but there wasn't so much as a coffee pot available. I also asked for an iron and that was not available either. There wasn't any hangers to hang my wrinkled clothes. The final let down was when my grandson couldn't turn the shower because it was so tightly shut off that when I tried to turn it on for him, I sprained my finger. I would never stay in a Extended Stay America.
Business response:
Colleen - The staff and I read your comments about your stay with us. The situation you described regarding the amenities not being brought to you is truly regrettable. We are very sorry for your experience. I met with the staff, and we will have the items you mentioned at the front desk to ensure a situation like this is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The room was not clean. There were bugs crawling around. The hotel needs to be exterminated. The information about the hotel said that there would be kitchen utensils, plates, and etc. There was nothing provided. At check in they did not have a room that I had reserved. We had to have two rooms to accommodate us. I would not recommend this hotel to anyone.
Business response:
Jeff - Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness issues in your room and the room type you booked not being available is truly regrettable. We are very sorry for your experience. I will be reviewing your comments with our staff to ensure these issues are properly addressed. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Disappointment in Denver Very low level service, room was not clean, had to ask for towels, kleenex box was empty, no shampoo, one bar of soap, would not suggest this location as a place to stay.
Business response:
Dan - Thank you for the feedback about your stay at our hotel. The poor customer service and amenities not being provided as you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be overseeing the front desk and housekeeping training to make sure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Terrible hotel service There was no receptionist at the reception desk when we checked in at around 930 pm of July 20. When she came around she was grumpy. When we came into the room, there were two puddles of water on the kitchen floor. We were in a double bed suite and the soap and shampoo and towels were not enough for two people for one night. The receptionist is grumpy. It seems as if we were disturbing her whatever she was doing. It's her job to receive customers. She doesn't show interest and passion for her job.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not provide great customer service. I discussed your comments with the team, and we are making sure each guest receives professional customer service and that rooms are closely inspected prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to ... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.