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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were wet upon walling in.
Business response:
Dear Leo, Thank you for your feedback. We apologize for the inconvenience of wet floors upon your arrival. Ensuring a clean and comfortable environment is our priority, and we regret falling short during your stay. We are investigating this issue with our housekeeping team to prevent recurrence. Your comments are valuable as they help us improve our services. We hope to host you under better circumstances soon.Sincerely,Hotel Management
Definitely not like the pictures and not like any Extended Stay I have stayed at before. The floors were dirty and sticky, the bathtub was gross. The microwave didn’t work but they placed another one in the room fairly quickly. The refrigerator didn’t stay cold. The cabinets were falling apart.
Business response:
Dear Jennifer, Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Providing a clean and functional environment is essential to us, and we regret that we fell short of your expectations. We have addressed the maintenance concerns you mentioned and are working diligently to ensure all our rooms meet our high standards. Your comments are valuable, and we appreciate the opportunity to improve. We hope to welcome you back for a more satisfying experience.Sincerely,Hotel Mana... read more
Sliding window with no lock. Stains on carpet, broken and ripped furniture and wires hanging from the ceiling where a fire detector should have been. I have low Edy of Extended Stay, but this was not safe and unclean. We only stayed because it was late and I needed to stay near a family member’s house. We left early the next day as soon as the sun came up. We are still waiting on getting reimbursed for two nights we would not stay because it was so terrible. Don’t be fooled by the Cherry Creek area, this hotel isn’t safe.
Business response:
Dear Chelsea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
vacation in denver Thiis is located in a nice area but very poorly kept up. I would not stay again
Business response:
Dear kathleen, Thank you for your feedback. We apologize for not meeting your expectations regarding the upkeep of our property. Your comments are invaluable, and we are committed to making necessary improvements. We hope you might consider giving us another chance in the future to provide a better experience. Sincerely,Hotel Management
Very dated and unkept
Business response:
Dear Keyly, Thank you for your feedback. We apologize for any disappointment caused by the condition of our facilities. Please be assured that we take your comments seriously and are actively working to make improvements. Your comfort and satisfaction are important to us, and we appreciate your patience as we strive to enhance our accommodations. We value your input as we continue to enhance our guest experience.Sincerely,Hotel Management
Those pictures? Not what we saw. Our room looked like it had been furnished in the 90s and never updated. Cleaned maybe once a month? I killed two winged ants in the bathroom; there was one bar of soap for the shower and two sinks; no linens for the pull out bed. Our neighbor was either in a very new relationship or earning her money; there was an argument outside our room at about 8 am with both people screaming obscenities. If you HAVE to stay here, I’d recommend requesting an upper floor room and googling the ironing boar... read more
Business response:
Dear Jody, Thank you for sharing your experience with us. We apologize for the discrepancies and inconveniences you encountered. We take cleanliness and guest comfort seriously and will address these issues promptly. Your feedback helps us improve, and we hope to exceed your expectations in the future. Please consider giving us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management
Do not stay here. What a dump. Do not stay at this hotel. Looks good from the outside. But the rooms are terrible and the place is not safe.
Business response:
Dear Charles, Thank you for your feedback. We're sorry to hear that your stay did not meet expectations. We take concerns about room quality and safety very seriously. Rest assured, we are addressing these issues with our team to make necessary improvements. We value your input and hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
Staff was unprofessional, I reserved two rooms and when they looked me up the clerk insinuated that my co-worker and I were sharing a bed. I had to ask for my second room. The clerk was creepy and obviously under the influence of substances. Office closed early, we couldn't find one of our rooms and no one was there to assist. Used the convenience phone to get dubious help. and there was trash in the cupboard! Bags of SUSHI trash. DISGUSTING. This was one my worst experiences with lodging, at least the property was convenien... read more
Business response:
Dear Sydney, Thank you for your feedback. We sincerely apologize for the unprofessional behavior of our staff and the cleanliness issues you encountered. This is not reflective of our standards, and we are addressing these concerns immediately. Your comments are valuable, and we hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.