Extended Stay America Select Suites - Denver - Cherry Creek

Patti 

on Expedia

a year ago

Avoid this hotel! Didn’t have room reserved. Had to break our family into rooms. Loud partying, drug dealing, dog fights throughout the visit. Asked for a blow dryer. They didn’t have one. Didn’t get shampoo, conditioner. No new towels. Housekeeping once every two weeks. Office closed when we needed it the most. When I made the reservation, breakfast was included, but no breakfast. Front desk said they stopped that……. 

Anonymous 

on Expedia

a year ago

Needs repair The room had holes in the wall with drywall falling out where towel racks should have been. There was dog hair on the toilet paper roll, tire tracks on the toilet seat and the bathtub was black with dirt. The room had not been painted in sometime as evidenced by grease drips on the walls. A drawer was missing from the kitchen cabinets and the mattress felt like a boxspring only. It was very disappointing to have paid for a room so dirty and not maintained. 

Kieona 

on Expedia

a year ago

Once we got in our room we noticed there were cigarette burns in 3 spots on the counters,went to pull out the pullout bed for my children and it was full of dog hair and dog food fell out not thrilled once i was in bed i looked over at the a/c unit and under it was a needle cap from lord knows what. Disgusting for almost 120$ Took photos of it all immediately but for some reason cant upload 

Marley 

on Expedia

a year ago

So disgusting the towel left in my room hadnt been washed and had makeup all over it from previous guest 

Sharon 

on Expedia

a year ago

Roach in the bathtub After my miserable checkin experience, all I wanted to do was take a shower after a 12 hour shift. Upon noticing there was no soap or shampoo in the shower something moving caught my eye. There was a roach in the bathtub. Tried calling the front desk and there was no answer. Booked it out of there and am currently waiting on my refund. 

Mark Sabatos 

on Expedia

a year ago

Room is NOT as described. Booked a deluxe suite supposed to have one queen bed and a sleeper sofa. There is no sleeper sofa in this room or any on the property. They admitted their mistake at the front desk that it's advertised incorrectly but they are unwilling to help or cancel. Scrambling to find a second bed or air mattress right now. 

Marcos de 

on Expedia

a year ago

Don't open the hotel