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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience. Staff downgraded us to a smaller room at checking because they already gave our room to another guest. Our party of 4 had to sleep in a room for 2 (1 slept on the floor, the other on a recliner). No compensation was offered by the hotel. They did not even adjust the price to reflect the downgrade. I am not even talking about the bugs on the bed.... Stay away from this place!
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort you had in the room then you stayed in. Your feedback is shared with the concerned staff to find out what went wrong and to avoid any issues like this going forward. With regard to the refund, please feel free to get in touch with us to resolve your queries. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not coming back The layout of the room made it hard to access things, the refrigerator barely opened, the bathroom door did not close, the bathroom flooded with water for the shower. I checked the bed for bug before climbing in and it was clear but when waking up the next morning I noticed I was covered in fine glitter that I had not noticed the night before. Very gross.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel is run down and not in good condition. Bathrooms dirty and sheets had not been changed on pull-out bed in our room from previous guests.
Business response:
Thank you for your review of your recent stay. We are sorry our hotel did not meet your expectations and apologize for the housekeeping issues you encountered. Your feedback will be shared with the appropriate teams for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Hotels.com canceled my reservation😠 I was 20 minutes away from checking in and you sent me an email canceling my reservation because the hotel was overbooked! Unacceptable. I don’t think I will be using hotels.com again.
Business response:
Mary, we are sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Don’t recommend Stayed here for location but for the price I paid was very disappointed in quality of rooms and lack of services.fortunately only stayed 2 nights.WiFi was very spotty , bathroom faucet was stuck on shower setting Which was very annoying.bed was not comfortable. Not coming back
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest. Thank you again for your valuable feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a chance to provide you w... read more
The property was dirty, needed significant improvements amenity improvements, seemed like a motel 6. The staff was friendly though.
Business response:
Thank you for sharing your concerns. We are disappointed to read about your dissatisfaction with our hotel’s in-room amenities and the condition of our property. Please accept our apologies for the inconvenience caused. Your feedback regarding is noted and will be discussed with appropriate individuals in our organization in an effort to improve our future guests experience going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
入住的房间挨着大门。几乎整晚无法入睡。一直有人进出大门。噪音很大。不过房间内可以加热东西，很不错。希望以后可以有个离大门远点的房间。
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay and are sorry for the inconvenience you had. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Much better hotels in the area for the same price Checked into my room and they wanted ID from not just me but everybody who is going to stay in the room. This was my last hotel on my road trip and none of the hotels previously had asked me for this. They also charged a $25 pet fee for each pet which is very high. When I got to my room the window latch was broken, the window was wide open and could not be locked. After complaining to the front desk and being told they would come fix the window by tomorrow morning when I chec... read more
Business response:
Joseph, thank you for being our guest. Collecting a valid photo ID at the time of check-in is a normal procedure, and we are sorry if we were unable to explain these process on arrival. Please feel free to reach out at our hotel if we can assist you further. Rest assured that all our guest details are confidential. We apologize for the inconvenience you had in your rooms and are sorry you did not like the pet-fee been charged. Your feedback is helpful in improving our future guest experience and henceforth, it has been discu... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.