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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff running the front desk, they are rude, they constantly pick up phone calls or manage another task while they are holding you up upon check-in or check out. No regard to Customerservice whatsoever
Business response:
I am terribly sorry for your experience during check out. We do have usually only one staff member running the desk during a shift, so they do try and multi task with the phones and guest services. I apologize if you felt that the customer service was poor due to the staff trying to handle both the phones and the desk. We do not want to hold anyone up nor feel like they are not our highest priority. I hope you will give us another chance. Please feel free to call the hotel and ask for the General manager so we may discuss fu... read more
Business response:
Taylor, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Absolutely Wretched Experience Here is a summary of the wretchedness so I can get through writing this without pulling all my hair out. 1) found a motion detector or camera in the ceiling 2) “random”inspection after I found the camera, 3) yelled at belligerently by Christina (manager) for not checking in properly for my previous 2 night stay 4) called the police for refusing to let them thoroughly search my things The management came up to my room and demanded to do an inspection. I let them in and allowed them to look from ... read more
Business response:
Dylan, thank you for the feedback. It is apparent that we missed several opportunities to create an enjoyable stay you anticipated, and we regret your experience. We will investigate your comments and concerns. However, we would like to notify that we do not have motion sensors or camera's anywhere in our rooms. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
My boyfriend had been sitting in bed for several hours in pain due to breaking his foot on the walk to the hotel. Around 1:30 AM I got in bed as well and pulled back the covers when I discovered a huge & disgusting bug in the bed. I went down to the lobby and talked to the employees. They sawas moved into a different ropm🅿️
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. Moreover, please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the futu... read more
Hostile employees, dirty Front desk was beyond rude. Mentioned to clerk that we were in a huge hurry. After the clerk made clear she was going to go at her own speed, we mentioned again that we really were in a huge hurry. The clerk added that we were being extremely rude and took her time telling us how rude we were being. I explained that I was very late (I explained that my kids were waiting and I really needed to leave). She responded that, “well then, I should have picked them up before I came.” There was nothing I coul... read more
Business response:
Thank you for the detailed review. We are sorry your stay was not a pleasant one and regret the unpleasant service delivered by our front desk staff. We want every guest to be treated with respect, and authentic, friendly service, but we sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. Moreover, we regret the cleanliness issue your friend experienced. We will share this with our housekeeping team. We hope you will consider giving us another... read more
Business response:
Thank you for your stay with us. We want every guest to have a positive experience, and we regret any inconvenience you had. Although your experience is not typical of the service we provide, we have room to improve. We hope you allow us another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Poor The bed was squeaky, springs on bed was uncomfortable, hurt my back, the restroom light was noisy, bathtub didnt have a stopper and the towels were stained, all of it
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apolo... read more
You get what you pay for, there are issues here! I give this a 2 star! The 2 male front desk people were very nice but the females were very rude and acted like I was asking for the world when I needed something. The bed was really comfortable, but this is in a bad part of town near strip clubs so lots a noise And parties at night. There were black hairs in our shower, so I questionEd how clean it was the whole time. They also did not have the “free breakfast” which is one of the reasons I went there, to me this is false adv... read more
Business response:
Carole, thank you for sharing your review. We apologize you did not experience some of our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, your concerns regarding the cleanliness will be shared with the housekeeping team for review and action. Moreover, we regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests c... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.