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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was in an okay area. But room was not clean all kitchen and bathroom cabinets and draws needed to be wiped out was and assortment of things spilled on walls etc. Had no hot water informed the maid service on Tuesday and the desk again that night. Was to have maintance come and never did. Management never called to inform us that no mantaince would be coming
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Moreover, we apologize this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will reconsider giving us another chance to show you ou... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible. Awful. Horrible people. I made sure you had to be 18 to check into this hotel. Get there and it's 21?! They weren't nice about it. Although I did start crying the guy told me to leave the property and shut up. It was so bad. It was my birthday and I had drove down for 4 hours to have to find a new hotel after this one had been booked for a month.
Business response:
Cardyn, thank you for your feedback. We regret we could not accommodate you this time. We are reviewing this to see what went wrong. Thank you for your comments. Sincerely, Hotel Management
The rooms were discussing the property was terrible I think you have to see your elation
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Breakfast ? A joke Advertised as a free breakfast. Actually it' the world's worst breakfast. Thes sole choice of 4-6 different granola bars with nothing else offered is NOT a breakfast. If i waned junk for breakfast, I'd go to a convenience store
Business response:
Dave, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Smelled bad and bathroom was hideous. Curtains wouldn't close. Also had to wait for front desk help far too long.
Business response:
Thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
No sleep Didn't get any sleep was put in room 102 starting at 4:30 5 clock in the morning the office staff started slamming the door that lets them come from behind the counter to the lobby area this this happened both Saturday morning and Sunday morning I would not recommend anyone staying in room 102 you won't get any sleep
Business response:
Andre, thank you for your review of your recent stay. We are sorry your sleep was disturbed by the staff and the inconvenience it caused. We have followed up with our team to make sure we do not disappoint you in the future. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.