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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No screen on the window...first floor. Curtains broken and couldn't be closed completely. Trash in the bathroom. Only sheets on the bed...no heavy blanket. Its cheap & you get what you pay for. Oh, and there are hookers....like actual prostitutes...which whatever, but the staff has a rapport with them which gives you a real visual of this hotel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Check in lady was really rude
Business response:
Thank you for reviewing our hotel. We apologize for the unpleasant experience with one of our associates at the time of check-in and regret the disappointment it caused. We work hard to deliver a service that is best in class, and you deserved better from us. We value all of our guests, and we hope you will consider staying with us again. Sincerely, Hotel Management
HOT Extended Stay America Everything was fine except the AC unit was not working during the hot 4 days I was staying there. By the 3rd day early morning,I spoke to management and they said they put in a work order and no one ever showed up. It was in the 90’s so safe to say uncomfortable stay to say the least.
Business response:
Daniel, thank you for being our guest. We are sorry for the faulty HVAC unit you had in your room and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our maintenance team to make sure we are consistent with our service delivery. We hope this will not deter you from choosing us again soon. Sincerely, Hotel Management
Business response:
John, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never book here for several reasons I was told that the hotel was over booked...I was charged and told there was nothing that could be done...I spent several dollars in uber charges and was later told by hotels.com they could not refund any money back and that they actually did have vacant rooms at the time.i was called a list and told I was never at the property
Business response:
Dear Tommy, we are very sorry for the difficulties you experienced with your reservation. We are reviewing the whole incident to see what went wrong; meanwhile, if there is anything we can do for you, please don't hesitate to reach out to us at our hotel. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
The property was in an okay area. But room was not clean all kitchen and bathroom cabinets and draws needed to be wiped out was and assortment of things spilled on walls etc. Had no hot water informed the maid service on Tuesday and the desk again that night. Was to have maintance come and never did. Management never called to inform us that no mantaince would be coming
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Moreover, we apologize this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will reconsider giving us another chance to show you ou... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.