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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor The bed was squeaky, springs on bed was uncomfortable, hurt my back, the restroom light was noisy, bathtub didnt have a stopper and the towels were stained, all of it
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apolo... read more
You get what you pay for, there are issues here! I give this a 2 star! The 2 male front desk people were very nice but the females were very rude and acted like I was asking for the world when I needed something. The bed was really comfortable, but this is in a bad part of town near strip clubs so lots a noise And parties at night. There were black hairs in our shower, so I questionEd how clean it was the whole time. They also did not have the “free breakfast” which is one of the reasons I went there, to me this is false adv... read more
Business response:
Carole, thank you for sharing your review. We apologize you did not experience some of our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, your concerns regarding the cleanliness will be shared with the housekeeping team for review and action. Moreover, we regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests c... read more
All items needed for cooking were tak
Business response:
Ricki, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No screen on the window...first floor. Curtains broken and couldn't be closed completely. Trash in the bathroom. Only sheets on the bed...no heavy blanket. Its cheap & you get what you pay for. Oh, and there are hookers....like actual prostitutes...which whatever, but the staff has a rapport with them which gives you a real visual of this hotel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Check in lady was really rude
Business response:
Thank you for reviewing our hotel. We apologize for the unpleasant experience with one of our associates at the time of check-in and regret the disappointment it caused. We work hard to deliver a service that is best in class, and you deserved better from us. We value all of our guests, and we hope you will consider staying with us again. Sincerely, Hotel Management
HOT Extended Stay America Everything was fine except the AC unit was not working during the hot 4 days I was staying there. By the 3rd day early morning,I spoke to management and they said they put in a work order and no one ever showed up. It was in the 90’s so safe to say uncomfortable stay to say the least.
Business response:
Daniel, thank you for being our guest. We are sorry for the faulty HVAC unit you had in your room and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our maintenance team to make sure we are consistent with our service delivery. We hope this will not deter you from choosing us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.