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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. refrigerator and microwave were not in working condition.
Business response:
Raymond, thank you for staying at our hotel. We apologize for the issues with the refrigerator and microwave. We will discuss these comments with our maintenance team for their review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering well-appointed accommodations. Sincerely, Hotel Management
The front seat guys was very nice, but other then him the place was super sketchy and the room was not clean The Tub felt grimy, the floors felt sticky , the tub drain was invaded with black mold, the beds made my mom and I itch, the blanket had cigarette burns in it There was only two tiny little pieces of soap and a tiny little bottle of shampoo…. Over stay out of Denver period it’s a very dangerous city mostly everyone there is on drugs and the streets are full of trash the place is a very sketchy place.. And this hotel i... read more
Business response:
I apologize your stay fell below expectations. I would like to discuss this with my staff in order to ensure this does not happen again, but I have no idea which room you were in. My head housekeeper inspects each room before we rent it because situations like yours is very serious and unacceptable. Please contact me directly so I may look into how we failed. I would also like to make this right for you and your mother.
The rooms looked clean and decently decorated BUT - There was smoking everywhere, many rooms smelled of smoke or unidentifiable nastiness. It was noisy from people talking loudly in the corridors at all hours. There was no breakfast or even hot water available. We intended to stay 5 nights but had to leave after one because my son's asthma was activated by all the smoke and whatever other stuff the smells were a result of. The staff was wonderful and tried to help the best they could but the problem was the property itself.
Business response:
Thank you for letting us know about your concerns. It was indeed disheartening to know that the problems you encountered led you to leave us earlier than expected. We sincerely apologize for the smokey experience and the noise issue. We will utilize your comments to enforce our no-smoking policy more effectively. On a positive note, we are glad you liked our courteous associates. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Don't stay there Book room online rooms were supposed to be side by side because of special need kid when getting there the front deck put is wherever they want to
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
I came to the hotel and front desk told me it was full and then lie said I was a no show no call. I left a hotel to come there and they said I didn’t show. Liers
Business response:
We sincerely apologize for the unsatisfactory service you received from our front desk team regarding your reservation. We have shared your feedback with them and will use this as a training opportunity to improve our service delivery. Please visit us again, so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
The room wasn’t the suite shown in the photos, the phone was broken, and there was no coffee pot in the room. Credit card fraud was attempted. I was supposed to stay one week, but changed it to one night, the refund receipt was not for my credit card. The charge for one night stay was declined by my credit card, and instead of calling and asking for a different card, the clerk called the police. I plan to file a complaint with the BBB. This is a motel 6 masquerading as an extended stay.
Business response:
Thank you for sharing your concerns with us. We apologize for the disappointing experience and the issues outlined. We take these matters very seriously; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Horrible staff running the front desk, they are rude, they constantly pick up phone calls or manage another task while they are holding you up upon check-in or check out. No regard to Customerservice whatsoever
Business response:
I am terribly sorry for your experience during check out. We do have usually only one staff member running the desk during a shift, so they do try and multi task with the phones and guest services. I apologize if you felt that the customer service was poor due to the staff trying to handle both the phones and the desk. We do not want to hold anyone up nor feel like they are not our highest priority. I hope you will give us another chance. Please feel free to call the hotel and ask for the General manager so we may discuss fu... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.