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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I slept fine, wouldnt go back. Fine for one night, wasn't a great hotel tho. Was told when i arrived the rooms are first come first serve even if you have a reservation, luckily i got the last room in the complex or i would have been out on the street. Got to my room and immediately smelled of stale cigarette smoke when i opened the door and the smell didnt go away. Room was clean otherwise and bed was comfy. Worked in a pinch but probably wouldnt book again unless i had to.
Business response:
Adam, thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made for a less than comfortable visit. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of our rooms. On a positive note, we are glad you had a good night's sleep in your cozy bed. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
nothing , the drunk people were cleaner then the rooms
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will reconsider staying with us again. Sincerely, Hotel Management
Shower hot water didn't work. That's a very basic thing. No hot water, no good.
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you had with the shower in your bathroom. Your feedback has been shared with the maintenance team for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Did not stay. It was not clean and very worn. Requested money back.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Horrible experience. Staff downgraded us to a smaller room at checking because they already gave our room to another guest. Our party of 4 had to sleep in a room for 2 (1 slept on the floor, the other on a recliner). No compensation was offered by the hotel. They did not even adjust the price to reflect the downgrade. I am not even talking about the bugs on the bed.... Stay away from this place!
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort you had in the room then you stayed in. Your feedback is shared with the concerned staff to find out what went wrong and to avoid any issues like this going forward. With regard to the refund, please feel free to get in touch with us to resolve your queries. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not coming back The layout of the room made it hard to access things, the refrigerator barely opened, the bathroom door did not close, the bathroom flooded with water for the shower. I checked the bed for bug before climbing in and it was clear but when waking up the next morning I noticed I was covered in fine glitter that I had not noticed the night before. Very gross.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.