This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took an hour to check in came her to rest it didn’t happen and also have to go in the morning to sort it out so more time wasted as if the checking in didn’t take long enough the clerk had NO idea how to run the system had to call a manager get step by step instructions they still can’t find my reservation I’m very upset about this experience
Business response:
Thank you for your review. We apologize for the inconvenience you had at the time of check-in and for the poor service you received from our front desk associate. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
I was constantly being accused of smoking. Meanwhile the maids are smoking while they are cleaning rooms. Not a good look in my opinion.
Business response:
Alexandra, thank you for being our guest. Although we make every effort to be perfect, sometimes we fall short. We are sorry for the poor experience you had. We are looking into the matter and assure you we will improve our service levels going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Horrible, had bugs in room .. they should call it a motel not hotel. No cleaning services at all
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and... read more
Pretty sure medicine was stolen during my stay
Business response:
Thank you for sharing your feedback. We apologize for the unfortunate incident of you losing your medicines. Our staffs are reliable, so it is quite concerning that you believe there is a security issue at our property. Please be assured that we are investigating this issue. Meanwhile, feel free to contact us, so we can further discuss and solve the matter favorably. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
This is a non-smoking hotel but it had an extremely strong cigarette odor. There was someone else’s trash in the can under the sink I put it outside by the door and it sat there for 3 days.
Business response:
Kimberly, thank you for sharing your experience. We apologize for the smoke issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
I cancelled my stay there. Hopefully I was not charged by Expedia. The place was a dump. No one at the front desk for 15 minutes! I had to call the manager on duty twice from my cell phone while standing in the lobby. Terrible service. I cancelled my reservation with the manager when he showed up.
Would not stay again. Cons: The room was old and had a musty smell to it. Took us 6hrs to get dishes. What place considers themselves an extended stay but you have to make 4 trips to the office to get dishes. No dish soap, no silverware, the back burner on the stove did not work. The microwave did not have a turntable in it. Area was a little sketchy and there was no smoking aloud on the property. TV was awful. Pros: Bathroom was nice. Shower and toilet were clean.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Also, we are sorry you didn't like our hotel policies. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Hotel is old and in a scary neighborhood. Room smelled like roach spray and everything was very old. There were strange brown stains on the countertops in the kitchen and bathroom. Oval toilet with a round toilet lid held on with one bolt. The bed felt like a cardboard box. No dead bolt on the door and it was very difficult to fully close the door. We felt so uncomfortable that we left in the middle of the night; we just couldn’t sleep.
Business response:
Jeffro, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.