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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff; just functional room First assigned room not made up; dirty wet towels on unmade bed. 2nd room functional but shower rod hanging from unscrewed wall mount.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for not meeting your expectations regarding the condition of our suite and the inconvenience of switching rooms. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns will be shared with our housekeeping and maintenance team, and we will take the necessary ... read more
Smelled like a wet ashtray. Broken sink faucet, toilet paper holder and no kitchenette supplies. No coffee in lobby “ran out of coffee!” Will never stay there again.
Business response:
Dear Julie, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the cha... read more
HOTEL WAS CLOSED UPON ARRIVAL! A note was posted on the door saying they were OVERBOOKED & UNDERSTAFFED & to obtain a refund from the third party that we booked through. I sent a message to Expedia 3 days ago and received no response. I also called the hotel who again referred me back to you. PLEASE HELP ME OBTAIN MY REFUND. We arrived after midnight very tired, hungry and cold, just wanting to eat what we brought and go to bed. Imagine our shock. We stopped by a few other hotels but they were either booked or cost twice as ... read more
Business response:
Dear Laura, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Apparently, they overbooked and despite having a reservation, there was no room for us. We were told there was an unmade room that was dirty if we wanted that, as everyone quit that afternoon, stated KImberly. The place was dirty and the reservation was no honored. We were not taking a bed that someone had slept in! So inappropriate to even ask!! Highly do NOT recommend that place.
Business response:
Dear Edward, Thank you for sharing a review of your stay. We are sincerely sorry for the unfortunate experience you had with us. It's disappointing that we could not provide you with a room after your reservation and the issues with the cleanliness. This falls far below the standards we aim to uphold. We take your feedback seriously and will address your issues internally. Your safety and comfort are our top priorities, and we'll work diligently to ensure that situations like this are not repeated. We hope you might consider... read more
Do better
Business response:
Dear KEITH, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The room I was givin was filthy. I was told I will get a refund and it haven’t seen it.
Business response:
Dear Robert, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. If we may be of any further assistance, please reach out to us directly at the hotel. We do hope for another oppo... read more
This property should be condemned. So many bugs. Looked like it hadn’t been cleaned since the day it opened.
Business response:
Dear Jamie, Thank you for being our guest. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. Please return, and we hope to provide you with a better st... read more
Staff was helpful and nice, the rooms were clean but the overall feeling of the property is that it needs face lift. looks run down
Business response:
Dear Ronald, Thank you for staying with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Thank you for taking the time to let us know about your experience. We hope you will return to see how we have improved due to your comments. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.