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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Leisa, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible!! Don't spend your hard earned $! I booked thru hotels.com and Amen I arrived at the property extended stay said too bad they ate over booked and said even thou I had a reservation I couldn't stay there.
Business response:
Shelby, we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you and provide you with the hospitality you deserve. Sincerely, Hotel Management
The hotel was very dingy and my non smoking room had obviously had a smoker in it. The smoke caused me to have an asthma attack within a half hour. The clerk let me check out and refunded my money but 4 days later I still don’t see the refund.
Room was dingy and smelled smokey. Bed very uncomfortable. Even though had kitchen, there was zero kitchenware. Had to go to office who could barely scrounge up a pan, plate, and fork. Don’t waste your time.
Business response:
Tom, thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping team to see where we dropped the ball. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. It is our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. S... read more
I stayed in a non smoking room, and I smelled smoke all night coming from the room next to mine. I let the front desk know, and they said they would call the room. The smoking did not stop and I didn't sleep.
Business response:
Maria, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and that we were unable to resolve the issue to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel ... read more
Had to call the cops, management is absolutely disastrous at best. Stay away.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay. We are reviewing the incident you mentioned to ensure we better serve our guest in the future. Wegenuinely hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Disguisting Room! The room was disguisting! Upon opening the door a very strong moldy odor hit us in the face. When we looked at the bed there were quite a few hairs on the sheets, most of them were of the short,curly variety if you know what I mean. Floors were un-vacuumed. Just very dirty overall and the smell was overwhelming. The entire property is fairly run-down. I think a lot of transient people use this place as short term living quarters. My wife and I ended up walking across the street to the Comfort Suites and get... read more
Business response:
Nickolas, thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Carpet was so dirty that when we went into the tub to take a shower the bottom of the tub became dirty. This place is strictly bare bones: no maid service (unless you pay extra);no plates, glasses, silverware, etc. in "kitchenette" (hot plate, microwave, and refrigerator) unless you pay extra; AC is loud unit in the wall; no ice machine; no provided hairdryer; toilet paper like sandpaper. Unit so old it had popcorn ceiling and analog tv...need I say more? Only positive: staff.
Business response:
Mac, thank you for sharing your experience with us. We are sorry to know our services & amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, it is always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front-desk to ensure cleanliness. Hair dryers are also available at the front desk, and are complimentary. We have shared your comments with our team to ensure clear communicat... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.