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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The part in the barhroom was broken so they gave me different room for getting shower and again i came to my room. I wouldn’t go amother room for getting shower. I would get shower on my room or i would stat another room where everything works properly.
Business response:
Thank you for being our guest. We apologize for the disappointment you had due to the maintenance issue in your suite and the inconvenience it caused. We will share the specifics with our staff so they can do the necessary repairs. Please give us an opportunity to give you a much better impression of our hotel. Sincerely, Hotel Management
Even though I had a confirmed reservation, I was told the there were no rooms available, I had to demand that I was confirmed and they gave me a disable people room. Shower curtain - way too short for the shower making the flloor wet at all times. The door pad Room 138 is not working properly, was reported during checking, key replaced but the issue still remain. Need to enter key on pad between 5-10 times for it to work. Coffee was not available from day one at breakfast. The excuse was that the delivery guy wanst answering... read more
Business response:
Thank you for taking the time to share your detailed feedback. We are sorry for falling short of your expectations for an enjoyable stay. Firstly, we regret the inconvenience you had at the time of check-in. We also apologize for the maintenance issue and that our associates did not inform you about the coffee maker at check-in. We will discuss your comments with our engineering and front office teams and take appropriate actions. We would like the opportunity to serve you better in the future and hope you will consider a re... read more
I will say the staff were very accommodating but I think the company does not keep the amenities well stocked (they ran out of body soap toward the end of my stay). Additionally, they were not allowed to give out cleaning supplies, like paper towel nor dishes for eating. I asked for the paper towel to try and clean out the refrigerator as it not cleaned thoroughly (hair and food particles left behind) and was refused paper towel. The staff was kind enough to wet a towel with cleaning solution and walk it to my room for me to... read more
Business response:
Thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
Security Failures At 4:40am I was awakened by someone trying to enter the room. The only thing that kept the person out was the security latch was on the door. The person had a key that opened the door. When I called out they left. I attempted to contact the front desk from the room phone and the phone did not work. I checked to see if it was plugged in and found that the cord was cut and had no jack to plug in. I called to the front desk on my cell and the clerk said he was sorry he checked someone unto my room and gave the... read more
Business response:
Nakisha, thank you for your review. Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Also, your feedback regarding the maintenance issues will be shared with the team for review and action. We hope you will give us the chance to make it up to you ... read more
Not very comfortable They need to put camera on 3rd floor and they should pay attention to weird acting people on there property and how when the staff was alerted to the situation and never called the authority to handle it.
Business response:
Tim, thank you for your review. We are sorry for the inconvenience you outlined. The safety and security of our guests are of utmost importance, and we appreciate your feedback. Your comments have also been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Stay away, Lady gave my room to different people. Yes she put two people i didn’t know and with different names under my reservation and gave them my room, when i showed up and tried to explain she was rude and disrespectful I waited from 8pm till 12am waiting for a room so I just left and canceled
Business response:
Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our front desk associate and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope y... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.