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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst getaway ever There was trash in a pile under my bed, marijuana smoking and noise in next room. Two lights were broken and the toilet kept getting clogged
Business response:
Venus, thank you for being our guest. We are sorry for the problems you encountered in your room. We have made a note of your feedback and working with our team to ensure the maintenance and cleanliness issues you encountered are not repeated going forward. We appreciate your constructive feedback and hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management
I know they save money by not having to clean the rooms while people are staying in them but that leaves a smell. I'm sure the people who follow us smell our body odor and cooking smells.
Microwave and fridge was dirty I never heard back from the manager considering I had to clean myself but overall quiet and friendly staff
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
bad customer service terrible service
Business response:
Tamia, thank you for choosing our hotel for your stay. We were disheartened reading your review and sincerely apologize for not living up to your expectations. We value your business and sincerely hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
hair all over the towels. waited 30 minutes to check in.
Business response:
Thank you for taking the time to share your feedback online. Although you liked certain offerings, we apologize for the cleanliness issue and for the delay you experienced at the time of check-in. Your feedback is shared with the appropriate teams in an effort to improve our service levels going ahead. Please give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
No room at the Inn Stay did not happen. Upon arrival at hotel, I was informed that the hotel was fully booked and was turned away.
Business response:
Susan, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you better in the future. Sincerely, Hotel Management
시설관리 안함, 조식기대하지 말것 에어컨이 작동 안하는 룸이 배정되여 다른방으로 교환을 요구했지만 방이 없다고 하고 어쩔수 없다고 하더라구요. 절대 미안하다는 말 안합니다 ..ㅡㅡ 조식도 머핀과 에너지바 딱 두종류만 나오고 음료는 커피만 나옵니다. 그것도 늦게가면 없습니다. 조금 더 주고 서비스 받고 머무시길 추천합니다.
Business response:
Thank you for your review. We are sorry our accommodations were not to your expectations and for your disappointment with our breakfast offerings. We value your feedback and hope you will consider giving us another chance to make your stay much comfortable. Sincerely, Hotel Management
Service and communication for late check- in horrible, and staff snappy. When arrived was told rooms were booked after being paid for, then sent to a room that wasn’t cleaned, and just after that everything went down hand.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.