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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketchy I was always wondering just who's staying here...
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not Recommended! The room were very smelly. It was a very strong smell of something in the room all the time. We even left the windows open for the whole period but the smell were there! No breakfast there, Just table of very cheap coffee and some muffins and that's all. Uncomfortable beds, very cheap pillows and blankets.
Business response:
Ardy, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take these issues very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Dirty hotel. The hotel is dirty. I won’t stay there again. Dust everywhere, floors that turned my socks black, I looked under the bed and it was obvious it hadn’t been cleaned under there in probably a year. Gross. I’ll stay somewhere else next time.
Business response:
Tamara, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again Impossible to get a room in which the electric and plumbing both work. No repairs done in 4 days despite multiple requests. Towels rationed (you can’t get another dry towel until you return the inadequate one you had) and this is corporate policy! Items like coffee maker, drying rack for dishes, toaster, unavailable (this is part of the offered package). Staff (mostly) friendly but helpless. One exception is a day clerk who was both unhelpful and unfriendly, refusing even to add a repair request to the list two d... read more
Business response:
We were disappointed to read your feedback, and we offer our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our service level going forward. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Awful There was a giant stain (I can only believe it to be urine and feces) on the blanket under the sheet and the mattress. When I pulled back the sheet the blanket under neath was covered in hair. Super gross. I was there for less than 10 minutes and was immediately refunded when I drug the blanket down to the desk.
Business response:
Shane, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with our housekeeping and with the department associates for review and action. We hope you will consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Rude Staff rude. Never stay in their hotels again. Expedia should not do business with them.
Business response:
First of all, please accept my sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Terrible, dissatisfied, disappointed. Will never use Expedia or Extended Stay again.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Dirty, smelly, bad management. Blood stained mattress, dust filled areas behind tables and dressers, bad odor, and a staff that says "too bad" during the time of complaining 2 more rooms came down to say the something. We all checked out after visiting the room for 10 min and no one was granted a refund..
Business response:
El, I sincerely apologize for the service and housekeeping issues you experienced when being here. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that, I am very sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
No more Extended Stay for me. Never will I stay at this type of hotel. The bathroom was from the 1970s with a very noisy vent when you turned the light on. carpet was not great. was very worn down. did you know when you stay at an exteded stay hotel you get no service (changing sheets and towels) if you stay less than 4 days.
Business response:
John, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.