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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Starting with employee’s bad attitude against the customers, the rooms stink really badly, no supply’s for the shower. No shampoo, no conditioner, no toothpaste, no coffee machine, no drinking water. Breakfast is a joke with the breads they put on. You not allow to get coffee on the front desk passing 10:00 am. I do not recommend this hotel at all.
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Please know, our in-room amenities such as bath amenities and toiletries are always kept at the front desk and are complimentary. Also, your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to ... read more
The Nightmare The hotel common areas were not very clean. There was NO guest services. It took 4 hours to get our room ready. We had to take or dirty towels to the lobby to get more towels and they only clean rooms every 7 days.
Business response:
Robert, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Sincerely, Hotel Management
The people in the room next to me woke me up with their extra loud love making shenanigans at 1am.... These kids now a days have no respect.
Business response:
Thank you for staying with us. We apologize you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please visit us again so we can restore your faith in our hotel and provide you with a much better experience. Sincerely, Hotel Management
Business response:
Regina, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not Good Beds were very hard, like sleeping on a board. The rooms were outdated and not very accommodating for your needs. Had to take towels to the front desk and almost beg for clean ones. Only one staff member was friendly.
Business response:
Regina, thank you for the specific feedback about your stay. We apologize for not meeting your expectations with your room and for the unprofessional service you received from our staff. Please be assured that we have discussed your feedback with the respective teams, and we will redouble our efforts to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Out dated and not very clean
Business response:
Tee, thank you for being our guest. We apologize for not meeting your expectations during your stay with us and for the cleanliness issues you had in your room. Your feedback will be shared with the appropriate individuals in our organization planning a future renovation. Also, we have asked our housekeeping team to make sure we are more diligent moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
1st room we were given smelled like old food. Very strong smell. The windows in the room were open but it didn’t help. 2nd room we were given hadn’t been cleaned yet. Came back later and room was clean. We stayed for 2 nights and the room was not cleaned again.
Business response:
We are sorry for the cleanliness issues you encountered with your rooms and regret the inconvenience it caused. We are concerned about your experience and have brought this to the attention of our housekeeping for review and action. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you m... read more
Suck There was hair in the sheets and we just walked into the room to see if it was clean. The death clerk Robert made us feel like it was our fault. We got another room and there was poop in the Joliet. It was disgusting and will never stay again
Business response:
Kelly, thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again w... read more
Bugs. I at least got 10 bug bites all over my body.. super disgusting. I checked for bed bugs like I do at all the hotels I stay at, this hotel did not have bed bugs... but I did get big up by something.
Business response:
Thanks for staying with us. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.