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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No more Extended Stay for me. Never will I stay at this type of hotel. The bathroom was from the 1970s with a very noisy vent when you turned the light on. carpet was not great. was very worn down. did you know when you stay at an exteded stay hotel you get no service (changing sheets and towels) if you stay less than 4 days.
Business response:
John, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
It was horrible the staff was very rude. The lobby smelled like onions. I really would like a refund
Business response:
Angela, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please free to reach out to our front desk with your queries and they will be happy to assist you. We understand the frustration and truly hope... read more
Not a good experience We were given a double bed when we booked 2 separate beds. No service to speak of, nobody at the reception in the morning till 7:00 am, system down, nobody to wake us up, only one soap and shampoo in the bathroom, coffee was a brownish tasteless water, breakfast was a basket with a few bars in it. Not worth the moey we paid.
Business response:
Adrian, first and foremost, I would like to offer you my sincere apologies for the inconveniences you experienced during your stay with us. Your concerns and feedback have been shared with the appropriate teams in an effort to improve our service and facilities. I hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
worst stay ever it was the worst stay ever. i went to a late meeting came in it was an ant on the pillow i pulled the sheets back and it was hair everywhere long and short tben to top it off blood stains. when I called downstairs to the main desk I was told I had to change my own sheets because there was no one on the premises to do it for me. the hotel was sold out so I couldn't change rooms the next day the cleaning lady was sick and was unable to clean the room it was just a mess.
Business response:
Janie, we sincerely apologize for the service and cleanliness issues you encountered during your visit. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to my attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Just simple basic hotel We had to find a hotel for a couple of day due to power shortage. My husband booked this one based on their price in our area. The room set up is simple and clean but there was rust in the back corner of the refrigerator and room phone was keeping beep. If we want any cooking utensils, we need to ask at the front desk. Even I asked them twice on our first day, but I have not seen any of them till we checked out. The staff in the hotel was nice and friendly but they seemed very busy. The only great par... read more
Business response:
Thank you for staying with us. Please accept my personal apology as well every assurance, as we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
The bedding was paper thin, the bed seemed short sheeted, and not very comfortable. The hotel was very noisy with people lingering around in hallways talking very loudly as well as outdoors near entry for quite a long time. Overall experience could have been better and wouldn't stay at that location again.
Business response:
Thank you for taking the time to review our hotel. We are sorry to know you felt your bed to be uncomfortable and that you were inconvenienced due to noise issues. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We hope you will give us another opportunity to make it up to you on a future visit. Sincerely, General Manager
Frazzled night Not so good..the front receptionist Wanda was rude. I was also placed in a non smoking room that wreaked of cigarettes. Least not mention Guests above my room jumped on the floor all night and morning.
Terrible It was terrible the room smelled the bed was dirty no
Terrible Hotel.com told me there would be a sofa bed in my room and it was not! My 11 year old daughter took the only bed in the room and I slept in a chair all night! The front desk clerk was rude. There was no room service. The light on our phone blinking all night with messages from the previous guest, room was dirty etc.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to hear that your stay was not the best do to a lack of amenities you were told were available and that you received a lack of service from our staff. We will work with our team on making sure guests are well accommodated properly. Your feedback is very important to us, so thank you for sharing.
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.4 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.