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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never was able to get in my room I was never even seen by a associate
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I didn't stay there. Wanted to pay cash for room and they wouldn't accept cash.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
Very disappointed You room was dirty, shower had hair in it and the bed wasn't cleanly made. Very disappointed
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Prepackaged muffins do not qualify as breakfast. Noisy.
Business response:
Thank you for your review. We apologize for the noise you experienced while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the future.... read more
Felt discriminated paid for a room during All a state weekend and although we did not have our music up too loud we had I guess front desk come up to say that we were loud. When that happened the music was cut down then they called twice and we said that it was not even up like that we were told that police would be called next for a excort off the property we like WOW and we Grown as Hell and understand this we know when the music is up loud or not and we alsobpaid our money just like everyone else did we grown and the musi... read more
Business response:
Thank you for your review. We apologize for the poor service you received from our associates. We certainly understand your frustration and are deeply sorry for the inconvenience. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Smelled like weed once we walked in lots of noise and very smelly room stained floor and counter needs big deep clean
Business response:
Dear Guest, thank you for staying with us and for the valued feedback. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and are working with our housekeeping team to be sure this is addressed. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time you are in the area. Safe travels. Sincerely, Hot... read more
todo huele mariguana que asco esta todo sucio el que atiende no tiene nada de educacion
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
DUMP Fresh blood (not mine!) was discovered under my pillow after I had slept on it. When I called the front desk I was told I could come get clean sheets at the front desk. Suppose to be a full kitchen, but if you need anything you have to hope you can find an Employee so you can check out dishes, pans etc. Dirty Dump. 1st and last time I try an Extended Stay hotel.
Business response:
Robin, we’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate departments, and we’re taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Don’t stay here! There was a rat in my mattress! It clearly crawled through a whole it made and began moving when I laid down to go to sleep at 2 am! The manager never contacted me about this issue.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.