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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first checked in my room was not cleaned they had to transfer me to another room even though they told me the hotel was sold out when I first came when I asked if I can switch room because the one I booked was handicap
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping and front office teams in an effort to improve our service levels moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Good location near shopping & restaurants. Poor building conditions - parking lot was flooded; drywall repairs not painted; poor attachment of towel rack and closet; dirty carpet; windows not working.
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This property was very loud. Doors slammed all hours of the night. Water pressure was terrible in the bathroom. The rod to the towel rack kept falling off. The smell wasn't so great as well. Seemed very outdated.
Business response:
Thank you for your comments. We are genuinely sorry for the cleanliness and maintenance issues you encountered in your room and regret the disappointing stay you had at our hotel. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserv... read more
Crazy dirty.... bed was awful. Smelled like smoke in the halls.
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you and your wife will give us another chance to redeem ourselves. Sincerely, Hotel Management
SHOCKED! NOT EXTENDED STAY! I stay at Extended Stay so much it feels Like Home. However, I stayed at your extended stay two times in Novi Michigan . From the start it felt like home , Front desk was helpful and friendly... However the rooms (both time I stayed there) we're not vacuumed.....I'm a male and I hate to admit this😏 but I'm scared of rodents (no you didn't have rodents) but there was a big ball of black hair or something that was left by the bed that made me think it was a mouse or something.. I was there for two ... read more
Business response:
David, thank you for your review. We apologize for we again failed to provide you with the well-maintained room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also shared your concerns regarding sink to inspect and fix the problem you mentioned. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, H... read more
You get what you pay for.... The carpet looked worn and dirty. The room smelled like damp mold. The kitchenette was dirty and outdated. The table’s laminate was coming off. The pillows were uncomfortable.
Business response:
Thank you for the review of your stay. We are sorry for then odor and cleanliness issue you experienced in your room and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We also apologize for the disappointment you had regarding our room and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and hope to make it up to you in the future. Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.