Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Frank, thanks for being our guest. We apologize for the cleanliness issue in your previous room and that we couldn't meet your expectations for a perfect stay. Your feedback highlights areas for improvement so it has been discussed with our housekeeping team for ensuring other guests are not similarly impacted. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Nick, thanks for sharing your feedback online. Although you had an overall pleasant stay, we sincerely apologize for the issues you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a... read more

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are very concerned about your experience, and we are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Vanessa, thank you for staying at our hotel. We are glad to know you were impressed with our associates, but we are sorry for the cleanliness issue you had in your room. We have shared your feedback with the housekeeping team to be more diligent with their work so that our future guests never encounter the same issue. We hope you will give us another opportunity to make your next visit a memorable. Sincerely, Hotel Management