Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Tanisha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Please consider coming here again so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are sorry for the disappointing stay you had and regret the service issue you encountered. We understand your frustration and have shared your feedback with the front desk associate to make sure we are more diligent going forward, so such instances are not repeated in the future. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Stephen, thank you for reviewing our hotel. We are sorry for not meeting your expectations and regret the inconvenience your wife faced. Please know we are taking every precautionary measure during this unprecedented time, and we will certainly follow up on your concerns with our team. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Wilber, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our Front Office Manager and staff, so this issue does not occur again. Please consider being our guest again so we can serve you better. Sincerely, Hotel Management 

Business response:

Alex, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are also sorry for the issue you experience with the key-card. We have shared your feedback with the appropriate individuals and taken proper action. Moreover, your concern regarding the smell will be share shared with our housekeeping team so that corrective measures can be taken. We would like y... read more