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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked for Handicap room on first floor called in advance day before to confirm I went to check in at 4:30 room was not cleaned or bed made. Had a Kitchen with no utensils and a 1950's style stove. No face cloths and towel rack came out of the wall when a wet towel was placed on it . AC was loud and kept going on and off. Free breakfast was granola bars and the Coffeemate had expiration date. No bench for waiting outside for rides. Definitely would not recommend
Business response:
Thank you for choosing to stay at our hotel. We apologize for the difficulties you encountered during your stay with us and for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We a... read more
I did not stay the night. Too many issues ended up just canceling
Business response:
Thank you for your comments. We are extremely sorry for the issues you encountered which prevented you from staying with us. We are looking in the matter very closely, as what went wrong. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Room conditions Bathroom floor was filthy and hadn't been cleaned. Pillows were old and smelled like smoke and sweat. Not an enjoyable stay.
Business response:
We apologize for the cleanliness issue and smoke smell you experienced during your stay. Your feedback has been shared with the housekeeping team to be more diligent going ahead. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Very very old in need of major renovations.
Business response:
Bethany, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
良かった点は、 ・他人に干渉されずに過ごせた事 ・近隣のホテルに比べて値段が安い 悪かった点は、 ・8日目に部屋の掃除がされず、 自分からお願いをしに行った点 ・朝食を食べるスペースがなかった点（素泊まりな感じ） ・コインランドリーや自動販売機スペースに 両替機がなかった
Needs to be cleaned. Room was dirty, very dusty and cob webs in the window.
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope this unfortunate situation will not prevent you from staying with us... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.