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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived to the hotel no hot water tried to call front desk they’re telling me that’s the only room we have sorry. after argument they sent someone to fix it after 5 hrs. Front desk white lady came knocking on my door 1 hr before the check out time asking if I’m leaving @10AM I responded I will be checking out when it’s my time to @11. She came back again exact @11am knocking very hard and screaming very disrespectful staff and careless… dirty rooms and old bathrooms from 1950’s I do not recommend this hotel…
Business response:
Dear AKZ, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. We are grateful for your patience and hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hotel Management
The bathroom look like there is a murder with stains everywhere. And bed bugs.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
They don’t have comforters they make sheets into covers , they allow dogs in the rooms so if your allergic please don’t go . Customer service great but the rooms are horrible bathrooms smell like pee
Business response:
Dear Jonayia, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced and the amenities not meeting your expectations. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Dont stay Clogged sink, drippy shower and pee stained sheets on both beds
Business response:
Dear Guest, Thank you for the feedback. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We have addressed these concerns with our team and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management
Liked NOTHING!
Business response:
Dear Eileen, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
They lied on me and said i smoked in the room when i didn’t whats funny was i told my girl how the whole hotel stunk like crap
Business response:
Dear Brandonjerry, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to keep away any unpleasant odor or free from smoke smells. However, we apologize for the blame and will address this with the appropriate individuals. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Manag... read more
they are roach infested i told front desk they rushed to give me refund they know i guess they wanted me keep quiet smh very nasty an loud never staying there again
Business response:
Dear Kenneth, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect ... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.