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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When there it was no room for us
Business response:
Dear Alonso, Thank you for choosing us for your stay. We appreciate your feedback and apologize for any inconvenience you faced due to the unavailability of a room during your visit. While we strive to accommodate all our guests, there are occasions when demand exceeds capacity. Your comments help us continually improve our services, and we hope to welcome you in the future for a more pleasant stay. Thank you for considering us for your accommodation.Sincerely,Hotel Management
Worst place ever Worst place I've ever tried to stay at. I waited an hour and a half for someone to come check me in. Then because I was a little aggravated they wouldn't check me in and wouldn't give me a refund
Business response:
Dear Robert, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting hours to be checked in. Our ultimate goal is to provide courteous and authentic friendly service to our guests; however, we are sorry that our front desk team failed to provide the excellent service we strive for daily. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance with your ... read more
Right location - lack of service and any kitchen tools/coffee pot… ie didn’t have any! Very dirty walls & floor - fridge door - microwave - lack of service - no bed cover - will never return and looking for better alternative.
Business response:
Dear Kristi, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of your suite and the service provided, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Since... read more
I got off the road around 12am. Stopped to get food and to stretch my legs. Arrived at the room for check in to get some rest and there was no one on site to get me into my room. Argued with Expedia customer service and couldn’t get a refund nor a good nights rest. The absolute worst!
Business response:
Dear Sheddrick, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you faced during your late-night check-in. It is unacceptable that there was no staff available to assist you. We understand your frustration and the impact this had on your rest. We will address this issue promptly to ensure it does not recur. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However,... read more
I arrived at 9:20pm and there was no one at the property to check me in. The note on the door said that they are open to 10 pm. I called the service number but they were not able to provide another accommodation. I had to book another hotel.
Business response:
Dear Martin, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the kind of service you received from our front desk staff. What you experience is highly unusual, and we appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
My room was NOT clean. Used rag left , items from previous stays in the dressers and on the floors
Business response:
Dear Ahman, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please allow us a second chance and revisit the next time you are in the area and enjoy our commitment to exceptional hospitality. Sincerely,Hotel Management
My first bad review, HORRIBLE HORRIBLE HORRIBLE!!! Absolute WORST STAY OF MY ENTIRE EXISTENCE! With no exaggeration, and 40 years of traveling(well,25 years of personal bookings anyway)worst all around place IV ever encountered and let me be clear, IV NEVER LEFT A BAD REVIEW FOR ANYTHING,HOTEL MOTEL RETAIL TO RESTAURANTS, UNTIL NOW TO EXTEND JUST HOW HORRIBLE THESE PEOPLE ARE FROM THE MOMENT WE STEP IN, TO THE MOMENT OF CHECKING OUT, THE WOMAN OR WIFE OF THE MANAGER HERE IS SIMPLY HORRIBLE TO EVERYONE NOT JUST MY FAMILY.. I.... read more
Business response:
Dear Cortni, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.