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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay at this place The place was old and in disrepair. Our room stunk of cigarette smoke, the bed even made our P.J.s smell like we're smokers. The carpet was old, worn, stained, disgusting. The appearance of bedding and towels appeared clean, But noisy Freeway and neighbors voice came through until after midnight.
Business response:
Debra, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Avoid this place truly disgusting! This place is run down, creepy looking people hanging out in the halls and smoking weed. Kitchen and bathroom sink had stains, kitchen cabinet was broken, the toilet was hard to flush and the room smelled of old smoke. I am a non smoker and could not tolerate the smell. We came to the area for an full scholarship interview my daughter had the next day. She refused to stay there. We literally walked in and walked back out. I told the front desk person about the conditions, he didn't offer to... read more
Business response:
We don't have halls at this location. It would be nice if we knew who have bad experiences so that we could make it right on our part.
It was very filthy, Lots of noise, I forget they were doing some movingbif debris I guess I seen big wheel barrels with Trash on them black bags, My room was next to an irate obnoxious very drunk and drugged up man who was cursing the whole time. Cops had to be called because I reported him to the office I'm still waiting on my refund which was very necessary, for paid $170.22 and it wasn't worth $1.70. I'd never do that place again, Jesus
Business response:
Wendy, thank you for your valuable feedback and for choosing to stay with us. We are very sorry for the cleanliness issues you encountered and for the unpleasant incident you mentioned about an unruly guest. We can assure you this is not a normal occurrence at our hotel. Please also know, for any financial queries, you may reach out to our front desk as they will be more than happy to assist you. Thank you again. Sincerely, Hotel Management
This hotel was terrible.
Business response:
Lori, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible Experience It was tough to figure out where lobby is although there is a clear sign of lobby at around 11.30 pm check-in. Lobby was locked with lights off. Have to call in to get in. Coming to the room, booked a non-smoking. Room smelled terrible with smoking smell all over the place. Floor is not cleaned with dust/debris all over. Toilet flush didn't work and shower is insanely slow. Bed at least seemed clean and plenty of linens. No shampoo except bath soap.
Business response:
Venkata, thank you for your feedback. We are sorry for the inconvenience you had upon arrival. We also apologize for the condition of your suite and the smokey experience. We will discuss your concerns and comments with our leadership team and associates in an effort to enhance our guest service. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
very outdated and not clean
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for your disappointment with the condition of our property. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. Thank you again for your feedback, and we hope you will allow us to host you in the future. Sincerely, Hotel Management
Previously unsafe. I did not feel safe staying here and moved hotels. Close to Duke but better to book somewhere else.
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.