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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting! There were body fluid stains on the bathroom ceiling. My 8yo woke up talking about a “crusty yogurt spot” on the sheets of her side of the bed. So many things wrong!
Business response:
Thank you for being our guest. We sincerely apologize your suite was not in the spotless condition it should have been when you arrived. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to deliver well-appointed accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Room was raggedy. Drawers hanging, paint peeling, tub got corrosion, walls were dirty.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Injured in room during stay. The desk chair on roller wheels rolled out from under me on the concrete floor. I took a severe fall landing on the back of my head. I skinned my left forearm which bled all night. I am seeking medical attention this morning. I could get no rest because of kids running and playing outside my room.
Business response:
James, thank you for sharing your feedback. We hope you are doing well now. We are concerned about the inconvenience you had been through and regret the discomfort you had. We are also sorry for the noise issue. We wish we had the opportunity to address this. Thank you once again for being our guest. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
I did not stay in this hotel. It was so filthy that we did not take our bags out of the car.
Business response:
Patrick, thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Business response:
Behzad, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.