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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid. Police, ridiculous charges, apparently long term “tenants” and a check in and check policy that involves calling from an unmanned front desk and just waiting, and waiting…. And waiting
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Take your money and go as far possible (Hell hole) I knew the moment the older front desk agent offered to stay over night in his room (that was also at the property) and I cancelled that I would have problems with the property and you will too ! If you desire even basic customer service or even being treated like a human being than THIS IS NOT YOUR PLACE TO GO. the staff seems to have a power complex with no regard for human feelings. My mother who was also staying at the property had to PAY 40 dollars just for a replacemen... read more
Business response:
Thank you for taking the time to review your stay with us, Errol. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our door and have a zero tolerance for discrimination of any kind. Your feedback will serve ... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
I wasn’t even in the room for 15 minutes & they had roaches. I have pictures and videos.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
This hotel was not clean in any sense of the word. The hall our room was in had roaches crawling up and down the walls and the doors. It was worse going into the room. There were a lot more roaches inside the room, especially where the kitchen area and bathroom were. Even turning on the water in the shower, a roach came flying out of the faucet where the water comes out. The shower had not been cleaned. There was hair on the shower curtain and dirt from where someone else had used it. The bed was incredibly uncomfortable. Th... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with overall cleanliness, pest sightings, customer service and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope th... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
They need to get new people in there because all they do is clock on and go back into there rooms they inconvenienced me tremendously and I will never go back and they owe me a free week for real
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our super friendly staff and making our guests feel at-home. We are so sorry that this was not your experience and will make sure that we use your feedback as a valued guest to improve in this area.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 848 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.