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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was really sticky. Under the ac was dirt and there was even clothes from whoever was there before us. Then before bed we saw 3 roaches. I was going to extend the stay but after seeing all that and not being able to sleep I checked out after the one night. Staff wa
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and overall cleanliness. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
A lot of drug users (tweakers) occupying the rooms. Very thin walls so you hear everything they’re doing. The last night we were there, the people above us were screaming, moving furniture, and fighting all night. I fully blame the staff for not being more attentive to the situation. Security is most definitely needed at a hotel like this or atleast staff walking the halls every hour or so to make sure the worthless drug addicts aren’t getting out of hand. 24/7 staff or security could have prevented this. In short stay here ... read more
Business response:
We are shocked and disheartened we are to hear of your concerning claims. We have a zero tolerance for such behavior and will not hesitate to get the proper authorities involved once made aware. I can assure you that we will be following up with the property as we cannot allow this type of behavior at any of our locations. Again, we are terribly sorry for any discomfort or inconvenience that this caused and wish you all the best in your future travels.
The roaches. They were quite amazing they way they appeared from nowhere.
Business response:
We apologize for the inconveniences you experienced during your stay with us. We strive to provide a positive experience for each guest and I see we have fallen short due to the pest sightings. Thank you for letting us know so that we can contact our pest control provider and can improve our guest experience. We wish you the best in your future travels.
The room had roaches everywhere. Have to pay to get clean towels
Business response:
Thank you for letting us know of an insect sighting. We take it very seriously and follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment. We are sorry you had an unpleasant experience but we will use your feedback to help us improve. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Neketa. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Neketa. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Staff was nice but room was dirty. There were roaches crawling all over the floor and bed and wall. One got in my son hair. I checked out the same night. Was given refund.
Business response:
Thank you for your review, Laqueena. We are completely shocked to hear of your concerning claims. We can't tell you how disappointing it is to see that you did not enjoy your stay due to issues with overall cleanliness. We can assure you that our pest control contractor makes routine visits to ensure that there is no such activity, and we will make sure that we follow up with them as well. We are so sorry for any inconvenience that this caused and hope that all your future travels are wonderful ones.
It was horrible Blood was in my sheets, not only that Roaches everywhere. To too add insult my kids found Condoms in the clean towels.
Business response:
Oh no! We are absolutely shocked to hear of your concerning claims, Britney. We are known for our super clean and spacious suites, and we can't apologize enough for any issues you experienced with possible pest sightings and cleanliness. I can assure you that we will address this with our team at the property for immediate action and resolve. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 848 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.