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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm no hotel snob but... The young man at the desk was friendly. Beyond that I have nothing nice to say. The parking lot was full of random sketchy people wandering around. The whole building smelled like a Grateful Dead concert. Our room had guests in the form of roaches already checked in, and the room was disgusting and dirty. The office closed at 10pm, I had checked in about 9pm, got keys and went to grab dinner before seeing room. No way I was staying there. I reached out to hotels com for help. They attempted to contac... read more
Business response:
Dear JENNIFER, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Don't stay here This hotel was ridiculously over-priced and DIRTY. The shower was dirty, floor was sticky & there were BUGS.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry to hear about your experience. Your feedback is essential, and we apologize for any inconvenience. We'll address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management
This property was very dirty there are people hanging out in the parking lot waiting to be picked up. We immediately asked to be refunded. I saw 2 cockroaches in the hall as we walked to look at the room and then requested a refund. I have never just left a hotel and asked for a refund.
Business response:
Dear Michael, Thank you for your review, and we apologize for any inconvenience you may have experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will share your comments with our team to prevent such incidents going forward. We would appreciate another opportunity to provide you with a better experience on a future sta... read more
Place was super sketch. Felt more like section 8 apartment building than a hotel. I think it may double as low income housing and leftover rooms used as a hotel. Worst hotel we have stayed in in 30 years
Business response:
Dear Stanley, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a fla... read more
will never go back
Business response:
Dear Jesper, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.