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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like smoke.
Business response:
Dear brenda, Thank you for staying with us and sharing your review. We apologize for the issues you experienced. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
This property has not been maintained throughout the years. Years ago this place was decent but now it is very dismal. First, I did not feel very welcome by the staff. There was no “good mornings” or “how is your stay” or anything. Most of the time the staff behind the desks were zoned into their tablets/computers. There was a lack of social awareness. Second, the door to get into the main part of the hotel was very inconvenient to use. You had to use your room key for entry and then turn the handle all the way down for door... read more
Business response:
Dear Michael, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Ho... read more
Dirty We are here for a school trip. The hotel is dirty, it's poorly staffed. I went and bought bleach spray/disinfectant wipes and Lysol spray to get us through one night. Had it not been for a school trip, I would have left.
Business response:
Dear Julie, Thank you for making us part of your journey. It is not a pleasure to read such reviews from our guests as this differs from what we expect from our service. Guest satisfaction is always our motto, and we are sorry it was missing in your case. Your feedback is important to us and will be shared with our housekeeping team to review and fix the concerns at the earliest. Also, they have been instructed to double-check the rooms before allocating them to the guest. Please allow us to redeem ourselves the next time yo... read more
I booked for my wife. She left after 30 minutes. Said it was disgusting, dirty, and basically a place where people go get a room for an hour. Staff was uninterested to care. Shouldn’t even be an option on Expedia. No refund of course.
Business response:
Dear Clinton, Thank you for your recent review. We were sorry to read your comments and would like to start by offering you our apologies for the inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide y... read more
There was not any staff available for quite some time to check me in. There was trash on the floor. It smelled. So, I did not stay there. I need a full refund. The manager left a sign which was hand written that they were not available. There was a woman somewhere coughing and gagging. I felt I might get bed bugs. I would not recommend this property to anyone!!
Business response:
Dear Kristy, Thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. If you wish to discuss any of your concerns, please reach out to us directly; we are always here to help. We look forward to having you stay with us again.Sincer... read more
Do not want 1 night stays.
Business response:
Dear Rhonda, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.