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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
N/a
Bad room I thought I had found a go-to hotel in the area... But I gotta say, this will probably be my last trip to the property. Other times my room was clean. This time my room was stinky and CRAWLING with bugs. I had to unclog my sink and there was no shower curtain. I try not to complain, but I am disappointed with the quality of my stay.
Business response:
Thank you for staying at our hotel once again. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of our suites and the entire hotel very seriously; even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another chance the next time your travels bring you back our wa... read more
Old ill kept draws and doors chipped and broken floor stains Sink plumbing bad toilet ran all night Mostly smokers were there smoking outside their rooms next to us leaving butts on the walkway between rooms I’m tired of typing so I’ll end it here
Business response:
Richard, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Neither bedside lamp worked, toilet would not flush. This house has a serious maintenance/staff problem.
Business response:
Chris, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
The room we stayed in was gross. Sticky floors, some kind of carpet powder to cover up a spill or something else which smelled sickly sweet. The outside grounds were trashy. I knew not to expect 5 star but really thought it would be closer to a 3 1/2 but I would say that I will never stay at a Extended Stay again.
Business response:
Susan, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.