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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took over an hour to check in. The room keys did not function. Went to the front desk 3 times with my luggage. The common area outside of the rooms smelled like urine. Although no smoking was allowed my room smelled like a dirty ash tray. The vent in the bathroom was filthy. There were sketchy people hanging around the hotel. I would not recommend staying here. I did not feel safe and spent as much time away from this hotel as possible. I did not enjoy it and was not able to comfortably sleep.
Business response:
Angel, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry for the issue you had with the key card and even more that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; th... read more
The ac barely worked. There were pubic hairs on the toilet lid and on the bottom of the toilet. The 2 desk chairs were both dirty or stained beyond repair and one was ripped. At the entrance to the room, the area of the threshold and the corner was dirty and/or stained to the point where it looked disgusting.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
lock on door was broken, check in staff very rude.
Business response:
Jess, thank you for the commentsWe aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Also, please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. Again, we apologize for any inconvenienc... read more
Nothing there was no room for me at the site,they refund my payments, why didn't my money refund
We had roaches galore in our room, all in the cabinets, it was nasty and dirty, hairs on everything. It was horrible and I will be requesting my money back!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
This place use to be nice but now it's run down like bad..... prostitution and drug dealing taking place right in the open......the rooms are not bad they are ok for the price....this is a place for a quick overnight sleep any extended stay here is not worth it....to many shady characters hanging outside rooms all times of the day and night..... property is dirty avoid this place at all costs....it doesn't feel safe not a family friendly hotel
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Convenient to work location
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. On a positive note, we are happy our location worked well for you. We hope you will allow us to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.